Client Support & Field Planning Coordinator

Apogee; Maidstone; Hybrid; GBP 26,000; Full time

Job summary

A leading IT services company in Maidstone is seeking a Customer Support and Planning Coordinator. In this role, you will serve as the main point of contact for both customers and engineers, ensuring exceptional service delivery. Ideal candidates will have strong client-focused skills, administration experience, and the ability to multitask. This position offers a salary of £25,396.80 per annum and includes various benefits like flexible working options and professional development sponsorship.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

Paid days off for voluntary work

Life assurance 4 x salary

Employee Assistance Programme

Discounted Gym Membership

Free flu vaccinations

Qualifications

• Experience in a client-focused customer service environment.
• Experience in dispatching or field service coordination is advantageous.
• Ability to communicate effectively and remain calm under pressure.

Responsibilities

• Serve as the central point of contact for customers and engineers.
• Manage work orders and schedule field service activities.
• Ensure all interactions comply with service standards.

Skills

Client-focused customer service

Strong administration skills

Excellent communication skills

Problem-solving abilities

Organisational skills

Familiarity with field service coordination

Tools

Microsoft Office

Customer support software

Job description

A leading IT services company in Maidstone is seeking a Customer Support and Planning Coordinator. In this role, you will serve as the main point of contact for both customers and engineers, ensuring exceptional service delivery. Ideal candidates will have strong client-focused skills, administration experience, and the ability to multitask. This position offers a salary of £25,396.80 per annum and includes various benefits like flexible working options and professional development sponsorship.