Client Support Executive

HR GO Driving; Yeovil; On-site; GBP 28,000 - 30,000; Full time

Job summary

A dynamic ecommerce and retail packaging firm in Yeovil seeks a Client Support Executive. This role involves managing customer queries, supporting the Sales Director with scheduling and communications, and processing sales orders. The ideal candidate should possess strong negotiation skills and a customer-centric attitude while demonstrating proficiency in tools such as Microsoft 365 and Google Sheets. Benefits include 23 days holiday, free parking, and a pension scheme.

Benefits

23 days holiday plus Bank holidays

Free Parking

Pension

Paid Lunch

Qualifications

• Strong communication skills with a warm and friendly tone.
• Ability to manage customer queries effectively.
• Proactive attitude with high resilience to obstacles.

Responsibilities

• Monitor emails and manage the Sales Director's diary.
• Organize travel and itineraries as required.
• Process sales orders and manage customer relationships.
• Maintain databases and filing systems.

Skills

Customer relationship management

Negotiation skills

Query management

Objection handling

Sales process knowledge

Tools

Microsoft 365 Business Central

Smartsheet

LinkedIn

Google Sheets

Excel

Job description

Based in Yeovil my client is an energetic team of dynamic, and passionate individuals with an eye for detail dedicated to redefining the landscape of ecommerce and retail packaging.

Full Time 8-5 M-F £28k- £30k PA

• 23 days holiday plus Bank holidays
• Free Parking
• Pension
• Paid Lunch

70% will be admin and Customer service

30% supporting with accounts

As a Client Support Executive, you will be supporting the Sales Director by helping with time and daily management, scheduling of customer and prospect meetings, correspondence, and note-taking. Answering any questions and queries in person, over the phone, or online in a professional and customer centric manner, with strong negotiation skills. You will work alongside the Sales Director to coordinate customer and new business appointments. Support follow-up on quotations and prospects in a timely manner to maximise conversion rates and have a 'customer first' attitude and approach to working.

ROLE RESPONSIBILITIES AND EXPECTATIONS

• Monitoring emails, diary management and preparing communications on behalf the Sales Director.
• Organising travel and itineraries as required.
• Resolving customer queries in a manner which maximises customer satisfaction as required.
• Processing sales orders using systems and raising purchase orders to suppliers and setting up codes for products, also getting quotes from suppliers.
• Marking up quotes and sending these back to customers, when the quote is converted, and the customer has placed the order setting them up on the system as a customer.
• Maintaining databases and filing systems.
• Provide support and comprehensive product information to customers as required.
• Update and maintain the order system to track orders and customer queries effectively.
• Manage administrative tasks, from running errands to reminding the Director of important tasks and deadlines.
• Ensuring all relevant ERP and CRM system records are maintained to a good standard.

COMPETENCIES FOR THE ROLE

PERSONAL SKILLS

• A warm and friendly tone and personality that will improve customer relationships
• Query management
• Objection handling
• Sales process knowledge

COMPUTER SKILLS

• Use of Microsoft 365 Business Central, Smartsheet, LinkedIn, Google Sheets and Excel

ATTITUDINAL REQUIREMENT FOR THIS ROLE

• Is willing to put team goals above personal goals
• Conveys a sense of urgency by taking action and being proactive as required
• Shows high level of confidence, positivity and tenacity
• Resilience by reacting positively to any obstacles is essential