Client Support Associate

Jackson Hewitt Inc.; Manchester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading tax service provider in Manchester seeks a Seasonal Client Support Associate to ensure exceptional client experiences. Responsibilities include client engagement, appointment confirmation, and maintaining client communication during waits. Ideal candidates will have strong communication skills and thrive in a retail or customer service environment. Join us for a chance to make a meaningful impact while enjoying flexible scheduling options.

Benefits

Competitive salary

Flexible schedule

Work Lotto

Low-cost healthcare benefits

Free tax preparation training

401k with Company Match

Qualifications

• Strong communication skills necessary for client interactions.
• Experience in retail or customer service is beneficial.
• Willingness to learn and thrive in a customer service role.

Responsibilities

• Engage actively with clients and confirm appointments.
• Distribute marketing materials and keep clients engaged.
• Support clients during wait times to ensure a positive experience.

Skills

Strong interpersonal and communication skills

Experience in a fast-paced retail environment

Basic computer proficiency

Prior customer service experience

Job description

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today!

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client\'s journey with us!

No matter your work background or experience level, we welcome you to apply!

What you need

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)

If you\'re looking for a rewarding opportunity to learn new skills and make an impact, apply today!