Client Success Representative

Elemica, Inc; Oxford; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading supply chain solutions provider in Oxford is seeking Client Success Representatives to enhance relationships with enterprise clients and manage renewals. Ideal candidates will have 2-4 years of relevant experience, exceptional communication skills, and familiarity with CRM systems. This position offers competitive compensation and opportunities for career growth in a supportive environment.

Benefits

Competitive Compensation Packages including Bonus Program

Flexible Work Schedule

Global EAP Program

Company Discounts

Generous Employee Referral Program

Qualifications

• 2-4 years of business development or renewals specialist experience; supply chain preferred.
• Exceptional communication skills with a positive phone presence.
• Prior experience in a renewals or retention role is highly desirable.

Responsibilities

• Initiate and maintain relationships with customers for contract renewals.
• Discover opportunities to upsell additional services.
• Manage the administrative aspects of renewing subscriptions.

Skills

Business development

Customer relationship management

Communication skills

Sales lead generation

Organizational skills

Tools

Salesforce.com

Job description

We are continuously looking for talented individuals who are interested in potential future opportunities with our company. By applying to this position, you will be considered for any upcoming roles that match your skills and experience.

Elemica, an award-winning, digital supply chain company in the SaaS community, is seeking Client Success Representatives to grow our business and strengthen our partnerships with existing top enterprise clients. This is an opportunity to join a growing company of talented and committed individuals, unified in the common goal of exceeding our client’s expectations.

Our Values

At Elemica, we believe that embodying our values is essential for all team members. These qualities show up in our interactions with each other, our clients, and our collective community:

• Curiosity – we delight in the discovery of new challenges and feel compelled to solve them
• Integrity – We are relatable and trustworthy; steadfast in our commitment to our colleagues, clients, and partners
• Accountability – We show up and deliver measurable, meaningful business value. Consistently.
• Passion – We have a shared enthusiasm for transforming our clients’ supply chain

What’s in it for you?

• Cutting-edge Supply Chain Technology and Innovation
• Competitive Compensation Packages including Bonus Program/Commission Plan
• Hybrid Work Locations & Flexible Work Schedule
• Global EAP Program
• Company Discounts
• Generous Employee Referral Program
• Bike Leasing/By-a-Bike/Cycle-to-Work Offerings
• Benefits-in-kind/Wellness Stipends
• Rewards & Recognition including Years of Service Awards
• Quarterly Employee Engagement Events

Responsibilities & Objectives

Reporting to the Team Lead, Client Success Representatives, Elemica’s Client Success Representatives work in a unique position that involves engagement at the top of our sales funnel. They prospect and qualify potential prospects to help fuel our considerable growth. Elemica is growing at a phenomenal rate and with that comes significant career growth opportunities for consistent performers. Key to this role is the unique ability to qualify and close customers.

What You’ll Do

• Responsible for proactively initiating and maintaining relationships with customers, reminding them about upcoming contract and/or subscription renewals and identifying areas of risk and opportunity
• Experience managing multiple and diverse contracts within the same client base; exposure specific to mergers and acquisitions preferred, with the objective to encourage annual renewals and business continuity
• Discover opportunities to upsell additional services or products that benefit the customer such as higher-tier subscriptions, add-ons, and other related products
• Be responsible for sourcing new leads in existing accounts via outbound prospecting efforts through various channels – phone, email and social media
• Follow up and convert marketing-generated inbound leads
• Partner with marketing on a programmatic campaign-based approach to demand generation and with field sales to implement sales & pipeline-build strategies
• Independently manage the administrative aspects of renewing subscriptions, including entering correct customer demographic information, processing payments, and ensuring that the renewal is correctly recorded
• Gather feedback from customers regarding their experience with Elemica’s products, as well as the renewal process itself
• Monitor adoption rate, retention rate, customer satisfaction scores, churn rates, and other relevant metrics
• Perpetually maintain efficient internal and external communications in a customer-goal-oriented manner.

What You'll Need

• 2-4 years of business development or renewals specialist experience; supply chain, logistics, order-to-cash, procure-to-pay preferred
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Intermediate knowledge of Salesforce.com or a similar CRM system (ability to create dashboards and ad hoc reporting)
• Proven sales lead generation experience in technology, ideally Supply Chain related SaaS
• Organizational skills are crucial for managing multiple customer accounts, renewal dates, and maintaining accurate records
• Prior experience specifically in a renewals or retention role is highly desirable
• Self-starter with solid organizational and planning skills and a high level of energy, drive, and enthusiasm for Elemica and our products
• Proven accountability and excellent interpersonal skills; the confidence to be an honest advocate who is willing to speak up when needed
• Must respond to client requests with empathy, compassion, strategic advisement, and rapidity
• Desire to work with a collaborative global team with offices in Philadelphia, Atlanta, Frankfurt, Oxford, UK, Bunnik, and Hyderabad

Who We Are

Elemica is a leading provider of Digital Supply Chain Management solutions and the premier multi-enterprise collaboration network for global process manufacturing industries. Its portfolio of SaaS-based, network-powered digitization and visibility solutions automate critical information flows, enable multi-channel data strategies, and improve end-to-end supply chain performance. Elemica solutions connect many of the world’s largest manufacturers to their direct material suppliers, logistics service providers and end customers, helping them realize the promise of, and return on, their investments in supply chain digitization. Today, global leaders—including Arkema, BASF, Continental, Dow, Goodyear, Michelin, and Shell—use Elemica, driving over $1 trillion in commerce annually.

It is the responsibility of all Elemica employees to ensure the security, availability, processing integrity, confidentiality, and privacy of Elemica systems and data and the data of our customers. Using best practices in these areas, all Elemica employees will observe a ‘security first’ approach to their daily responsibilities. All employees are accountable for securing their work devices, work areas, and communications in the execution of their daily duties.