Client Success Manager

Skai Ltd.; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading digital marketing firm in the UK is seeking a Client Success Manager to enhance client retention and satisfaction through effective training and support. This role demands strong project management and communication skills, with a focus on optimizing client use of the digital marketing platform. The ideal candidate will have experience in client services or digital marketing management and a passion for helping clients succeed.

Benefits

Hybrid work model

Diverse and inclusive team environment

Opportunities for career growth

Qualifications

• 2+ years experience in client services and/or technical project management.
• Experience in digital marketing campaign management preferred.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Drive client retention in partnership with Client Success Director.
• Provide initial and ongoing training to clients.
• Assist clients in the implementation and usage of Skai products.

Skills

Project management skills

Technical credentials

Consultative approach

Communication skills

Organised project management

Problem-solving

Interpersonal communication

Job description

Join to apply for the Client Success Manager role at Skai

Ready to take your career to the next level?

Skai, Kenshoo is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

The Skai Kenshoo Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel platform. The CSM will partner closely with a Client Success Director to drive clients' satisfaction and ability to leverage Skai to drive ROI for online Marketing initiatives.

The ideal candidate will have great project management skills, excellent technical credentials and a consultative approach to addressing client needs.

What you'll do:

• Work to drive client retention in partnership with your CSD
• Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
• Assist clients in basic implementation and usage of Skai products
• Provide technical support and digital marketing best practice
• Communicating regularly with the customer to evaluate satisfaction
• Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
• Partner with Skai Client Success Directors to actively build relationships with client partners
• Energised by solving problems and finding opportunities to make clients successful
• Ensure client expectations are exceeded!

Position Requirements:

• Ability to understand advanced marketing analytics
• Ability to perform detailed client audits to identify client needs or workflow gaps
• 2+ years experience in client services and/or technical project management or 2+ years experience in digital marketing campaign management. Retail Media or SEM preferred
• Ability to thrive in a fast pace environment with tight deadlines
• Ability to elicit client feedback to help direct continuous improvements for the Skai platform
• Phenomenal communication skills and organised project management
• Experience collaborating with a team both locally and virtually
• Organised and methodical, with excellent time management skills
• Skai platform experience preferred but not essential
• Ability to travel occasionally
• Additional languages, preferably German a big bonus
• Passion and dedication
• Desire to be the best
• Ability to work both independently and as part of a team
• Strong interpersonal communication skills - in writing and verbally
• Proven track‑record of problem‑solving
• Results oriented

We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.

Equal Opportunity Employer

Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Skai is an E‑Verify employer

• Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionize the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Customer Service, Advertising, and Marketing
• Software Development, Advertising Services, and Marketing Services