Client Success & Account Manager: End-to-End Customer Care

ODL; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A customer-focused company in Liverpool is seeking a Customer Services Account Manager to enhance customer experiences. The ideal candidate will have a strong background in customer service and skills in relationship management, communication, and problem-solving. Responsibilities include managing customer inquiries, liaising with internal teams, and ensuring timely resolutions to issues while fostering best-in-class service standards. This full-time role offers opportunities for professional development and requires a proactive, organized approach to managing customer accounts.

Qualifications

• Previous customer service experience required.
• Proactive approach to managing B2B customer portfolio.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries promptly via phone and email.
• Liaise with internal teams to arrange deliveries.
• Cultivate strong relationships with customers.
• Resolve customer issues promptly and efficiently.
• Plan and manage own workload considering changing priorities.

Skills

Customer focused

Strong communication skills

Problem-solving skills

Well-developed MS Office skills

Organizational skills

Time management skills

Job description

A customer-focused company in Liverpool is seeking a Customer Services Account Manager to enhance customer experiences. The ideal candidate will have a strong background in customer service and skills in relationship management, communication, and problem-solving. Responsibilities include managing customer inquiries, liaising with internal teams, and ensuring timely resolutions to issues while fostering best-in-class service standards. This full-time role offers opportunities for professional development and requires a proactive, organized approach to managing customer accounts.