Client Services Coordinator

WTW group; Reigate; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A prominent global firm in the UK is looking for a Client Services Coordinator who will excel in solving complex queries and enhancing client relationships. This role includes responsibility for licensing requests, processing sales, and maintaining strong client interactions. The ideal candidate possesses exceptional attention to detail and proven administration skills. The company promises an attractive benefits package that includes 25 days of leave, private healthcare, hybrid working options, and various perks, aimed at professional and personal growth.

Benefits

25 days annual leave

Private healthcare

Hybrid working options

Volunteer day

Pension scheme with matched contributions

Electric vehicle car scheme

Cycle-to-work programme

Qualifications

• Proven track record in high-pressure environments.
• Experience dealing with corporate clients at all levels.
• Strong problem-solving and organisational skills.

Responsibilities

• Analyze and interpret licensing requirements.
• Serve as primary contact for software licensing queries.
• Process sales in accordance with clients' Software License Agreements.

Skills

Complex problem solving

Attention to detail

Customer service skills

Client relationship skills

Legal contract interpretation

Financial understanding

Communication skills

Organisational skills

IT skills

Team collaboration

Job description

Description

We are seeking a highly motivated problem-solver who thrives in high-pressure environments and is dedicated to delivering superior client outcomes. As a Client Services Coordinator, you will leverage a proactive mindset to navigate complex challenges while maintaining an unwavering commitment to service excellence. Join our high-performance team to translate your passion for service into measurable organizational success.

The Role

• Analysis and interpretation of licensing requirements
• Finding solutions to complex and bespoke licensing requests
• Be the first point of contact for clients on queries relating to software licensing, billing and contract renewals
• Processing new sales and trials in accordance with the clients Software License Agreement including dispatch of software licences and processing of invoices
• Leading a small group with responsibility for a subset of high value clients
• Drafting quotations for new and additional license requests

Qualifications

What you’ll bring

• Proven track record of handling complex queries and tasks in a pressurized environment
• Excellent attention to detail with the ability to accurately review the quality of own output.
• Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels
• Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals
• Experience in interpreting legal contracts
• Experience understanding and working with financials and invoices Flexible with a ‘can do’ attitude with the determination to solve problems and seek solutions
• Strong verbal and written communication skills.
• Proven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise work.
• Strong IT skills with an aptitude for easily learning new IT systems and computer skills.
• An eye for detail and excellence
• Proven to be an effective team member to contribute to their own team as well as other parts of the business.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]

(ICT_TECH CB_2026_01R)