Licensing Operations Specialist

Scc; Birmingham; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading IT services company is seeking a Licensing Operations Specialist to support the business around strategic software vendors, specifically focusing on Microsoft. This role involves creating customer-facing quotations and maintaining effective communication with sales teams to ensure customer satisfaction. Candidates should possess proven industry experience, exceptional communication skills, and strong attention to detail. This position offers a competitive salary, hybrid working options, and numerous company benefits, fostering a diverse and inclusive workplace.

Benefits

Competitive salary

Flexible benefits scheme

Paid volunteering days

Qualifications

• Experience in technology and licensing operations.
• Strong communication skills for customer interaction.
• Detail-oriented with ability to manage deadlines.

Responsibilities

• Support SCC business around Microsoft software licensing.
• Create customer-facing quotations and assist with queries.
• Maintain communication with sales teams throughout the sales cycle.

Skills

Proven experience in industry

Excellent written and verbal communication skills

Excellent attention to detail

Ability to manage multiple priorities

Good analytical and commercial skills

Adaptable and flexible in a fast-paced environment

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role

Licensing Operations Specialist

Location

Birmingham/Manchester (SCC operates hybrid working, which comprises a mix of office and home working)

Contract Type

Permanent

Salary Package

Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid‑for volunteering days a year

Hours

9:00 am – 5:30 pm Monday – Friday

Interview Process

2‑stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe’s largest privately‑owned IT company

Role purpose

The role holder will work as part of an extended team to support the SCC business around strategic software vendors with a key focus on Microsoft. Using product licensing knowledge and commercial understanding to provide customer‑facing quotations that are commercially viable and vendor compliant. Working with key departments and suppliers to enable swift and accurate processing of customer orders including management of consumption billing processes ensuring a smooth end‑to‑end process.

Key responsibilities

• Position yourself as a Licensing Specialist resource on Microsoft software and any other relevant vendors, and proactively update and maintain knowledge on a regular basis
• Assist with qualification of requests by speaking to customers as necessary to understand requirements or support the specialist sales team in this activity
• Ensure that pricing submitted contains the most appropriate pricing structures/banding at a customer level
• Create customer‑facing quotations in an appropriate format with any associated documentation as necessary
• Assist with quotation queries as required
• Be available to attend both internal and customer‑facing conference calls if relevant in order to assist in the quotation process
• Undergo appropriate training and obtain associated accreditations where relevant
• Provide a central point of contact for the Operations team for order requirements
• Maintain communication with the sales teams and vendors throughout the sales cycle to ensure best possible engagement
• Assist with/management of any specific vendor processes at both quote and order stage (including CSP quoting/billing process as relevant)
• Ensure the department complies with all company policies and procedures
• Be responsible for delivering excellent standards in customer service

Skills and experience

• Proven experience in industry and a sound technology background
• Excellent written and verbal communication skills
• Excellent attention to detail
• Ability to manage multiple priorities and meet deadlines
• Good analytical and commercial skills
• Adaptable and flexible in a fast‑paced environment

About Us

SCC is Europe’s largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

Equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Adjustments for interview

If you are selected for interview and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC

https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC

https://www.scc.com/sustainability-at-scc/

Life at SCC

https://www.linkedin.com/company/scc/life