Client Partner

proda.ai; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading real estate software company in the City of London is seeking a Client Partner to manage client relationships, ensuring satisfaction and driving revenue growth through upselling opportunities. The ideal candidate should have over 5 years of account management experience and excellent communication skills. Join the team to deliver cutting-edge software solutions to the commercial real estate market.

Qualifications

• 5+ years’ experience in an account manager or client partner role.
• Ability to forge strong, long-lasting relationships with senior executives.
• Excellent communication and negotiation skills.

Responsibilities

• Oversee the client relationship to ensure satisfaction and engagement.
• Identify and drive upsell and cross-sell opportunities.
• Own renewal conversations and overall account strategy.
• Supervise onboarding and implementation process.

Skills

Account management experience

Relationship building with senior executives

Excellent communication skills

Strategic and tactical thinking

Knowledge of HubSpot

Job description

Client Partner

About PRODA

At PRODA (www.proda.ai) we are building software to unlock the full potential of Real Estate Data no matter the asset class, language or country of origin.

Our solution leverages the latest technologies to automatically capture, standardise and quality check Real Estate data into a single, clean source of truth. The goal is to empower real estate professionals to quickly gain actionable insights from their data and to enable the effective use of software.

Despite being the biggest asset class in the world, the commercial real estate industry relies on excel & PDF “Rent Roll” documents as the primary means of exchanging data. These files are frequently inconsistent, inaccurate, and inaccessible, posing challenges for real estate professionals. Through automated data capture, standardisation, and analysis, PRODA can:

• Build repositories of clean, standardised data
• Increase process efficiency, through faster report generation
• Improve data-driven decision making, by ensuring the accuracy of input data

Furthermore, PRODA easily integrates with existing systems, to ensure consistent dataflow through the whole organisation.

Founded in 2017 by Charles and Peter, two former Real Estate Finance Investment professionals, PRODA is now 65 people strong, and is looking to expand rapidly following a successful Series A raise in Q2 2022.

PRODA has a strong globally recognised client base with an even better sales pipeline. We are looking for you to join us on our exciting journey delivering best-in-class software to the Commercial Real Estate market globally.

The Role

As part of our global expansion, our Client Partners will manage the overall client relationship post-sale with a strong focus on ensuring client satisfaction and driving revenue growth through upsells. The Client Partner will own the commercial relationship and carries a sales quota.

Responsibilities

• Oversee the client relationship to ensure satisfaction and long‑term engagement
• Identify and drive upsell and cross‑sell opportunities (use of action plan for expansion)
• Own renewal conversations and overall account strategy
• Supervise the onboarding and implementation process, ensuring client needs are met (in coordination with onboarding team)
• Act as the strategic advisor and first point of escalation for commercial discussion

Skills & Qualifications

• 5+ years’ experience in an account manager or client partner role
• Ability to forge strong, long‑lasting relationships with senior executives
• Excellent communication and negotiation skills
• Ability to think strategically and execute tactically.
• Knowledge of HubSpot

PRODA treats people fairly. We are an equal opportunities employer and view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.