Client Onboarding Administrator

morrlaw; Redhill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A modern top law firm in Redhill seeks a Client Onboarding Administrator. The role involves monitoring procedures, interacting with clients, and handling compliance tasks. Ideal candidates will have GCSE English and Maths, excellent communication skills, and the ability to work under pressure. The firm offers competitive salaries, career development programs, and a supportive work environment. Commitment to equal opportunities for all candidates is a core value.

Benefits

Career development programme

Generous benefits

Training opportunities

Qualifications

• Minimum GCSE English and Maths required.
• Strong communication skills necessary.
• Ability to work efficiently under time constraints.
• Must demonstrate flexibility and responsibility.

Responsibilities

• Monitor onboarding system for proper procedure.
• Interact with new clients for smooth onboarding.
• Handle compliance procedures using specialized software.
• Prepare client engagement letters and virtual files.

Skills

Excellent verbal and written communication

Ability to work under pressure

Strong IT skills

Team working skills

Initiative

Education

GCSE English and Maths at A-C/4-9 or equivalent

Job description

Morr & Co LLP is an established but modern top 200 law firm with plans for growth.

We pride ourselves on providing high quality and creative thinking, as well as generating enduring relationships. The firm’s culture of listening to and supporting others applies as much to the approach we take with our clients as it does to the connections we build with our colleagues.

We have a long history and big ambitions, and we believe that we combine the quality, capability, and resources of a large firm with the approachability of a smaller practice.

As a firm, we are also committed to harnessing technology in order to continually improve the quality, efficiency and delivery of our services.

Key Responsibilities of the Client Onboarding Administrator

• Monitoring the firm’s onboarding system to ensure that new files are opened using the correct procedure.
• Interact with new clients to facilitate a smooth onboarding experience, addressing inquiries, and providing necessary information.
• Dealing with compliance procedures including Solicitor Checks, ID Documents, evidence of funds, conflict checks and AML/KYC processes, using specialised software.
• Maintain clear and effective communication with teams and clients, keeping them informed about the onboarding progress.
• Preparing client engagement letters and virtual files
• Communicate with clients regarding matter related issues under the supervision of the fee earner.
• As requested by the Fee Earner produce work for clients to a standard that will maintain the Firm’s reputation.

The Suitable Candidate…

• Will have a minimum of GCSE English and Maths at A-C/4-9 or equivalent.
• Excellent verbal and written communication.
• Ability to work under pressured whilst adhering to time constraints.
• Enthusiastic and keen to offer support to the team and be relied on.
• Excellent IT skills and the ability to pick up new systems quickly.
• Ability to use own initiative and demonstrate excellent team working skills.
• Demonstrates evidence of flexibility.
• Demonstrates evidence of taking responsibility.

Salary and benefits

We offer very competitive salaries and generous benefits.

You will also benefit from our career development programme. We are award winning in relation to the investment we make in our people, and we will provide you with clear expectations of your role, including a route-map for your progression, assessment, and individual feedback. You will be provided with access to technical training tailored to you and will be rewarded based on what you contribute, not your tenure.

Morr & Co LLP are committed to promoting equal opportunities for all candidates irrespective of age, sex, ethnicity, gender identity or disability. We value difference and want everyone who works with us to feel that our firm is a place where our colleagues can be themselves and belong.

The firm is committed to providing an environment in which the rights and dignity of all its employees are respected, and which is free from discrimination, prejudice, intimidation and all forms of harassment including bullying.

If, as a result of a disability, you believe that there are aspects of the recruitment process or when working with us that you would find more difficult, please contact a member of HR Team as soon as possible. We will then be able to discuss with you any reasonable adjustments that could be made to the recruitment process or the job itself.

Any equality data provided by you will be used to monitor our diversity policies and practices.

If you are a British Sign Language (BSL) user, you can use SignLive to contact our team, find out more here .

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