CLIENT LIFECYCLE SPECIALIST (GENEVA / ZURICH / LONDON)

Personio GmbH; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading international firm in Greater London is seeking a dedicated Client Lifecycle Specialist to support lawyers throughout the client lifecycle process. This role involves conducting conflicts of interest checks, billing, and liaising with partners. The ideal candidate must have strong communication skills, 3+ years of relevant experience, and problem-solving abilities. Proficiency in English is essential, and additional languages are a plus. Join a dynamic team and drive efficiency in client lifecycle management.

Benefits

Professional development opportunities

Supportive work environment

Qualifications

• 3+ years’ experience in a similar role or in a law firm would be an asset.
• Experience in client onboarding, billing, or collections preferred.

Responsibilities

• Conduct conflicts of interest checks, analysis, and reports.
• Liaise with Partners for Know Your Client requirements.
• Create and follow-up on Letters of Engagement.
• Open and close all matter files.
• Prepare and finalize all bills and assist with invoicing.
• Improve processes for efficiency in client lifecycle tasks.

Skills

Strong interpersonal and communication skills

Pro-active with strong ownership

Ability to work in a team and autonomously

Excellent analytical skills

Attention to details

Fluent English

French and/or German language skills

Strong computer skills with MS Office

Education

Bachelor’s degree or equivalent

Tools

Legal billing/file management software

Job description

CLIENT LIFECYCLE SPECIALIST (GENEVA / ZURICH / LONDON)

We are looking for a dedicated, bright, and motivatedClient Lifecycle Specialist to work in any of our offices, with excellent judgement and communication skills, attention to detail, and a real desire to be part of a dynamic international environment. Working as part of a small cross‑office team and under the supervision of the firm’s Risk & Compliance Manager, the Client Lifecycle Specialist will provide support to our lawyers on all of the firm’s “client lifecycle” tasks – the sequence of steps that each client relationship goes through, from initial contact and onboarding, billing and collections, through to the end of the mandate/relationship, ensuring best practice in matter management.

This role will suit someone either with experience in client onboarding and/or billing and/or collections, or a bright recent graduate looking to start a career in client lifecycle management. The position presents a unique opportunity to work and build relationships across the whole firm, providing a vital centralised and cross‑functional service.

Responsibilities

• Conflicts of interest checks, analysis and reports;
• Liaising with the Partners with respect to ‘Know Your Client’ requirements, and recording all relevant information;
• Creating and following‑up on Letters of Engagement;
• Liaising with Partners and the accounting team regarding retainers;
• Opening and closing all matter files;
• Preparing and finalising all bills, assisting Partners and working in tandem with the accounting team to ensure prompt and accurate invoicing to clients and collection of invoices;
• Improving processes to ensure increased efficiency and accuracy in all client lifecycle tasks.

Your profile

What we are looking for:

• Strong interpersonal and communication skills;
• Responsive, pro‑active, with a strong ownership of tasks and responsibilities;
• Proven ability to work in a team as well as autonomously;
• Excellent analytical and redaction skills with attention to details;
• Commercial apprenticeship, Bachelor’s degree or equivalent would be an advantage;
• 3+ years’ experience gained in a similar role and/or experience in a law firm would be an asset;
• Excellent written and oral English is imperative; French and/or German language skills a strong asset;
• Strong computer skills including MS Office (Outlook, Word, Excel, PowerPoint) required; legal billing/file management software experience (e.g. Aderant) would be an advantage.

If you are interested in joining our dynamic international team, please submit your application documents online here addressed to Leslie Brasseur, HR Manager. For any questions regarding this role please email [e-mail]. Only direct applications considered.

Personal growth. Collective Success.

We are a global leader in disputes, working with our clients on complex and critical cases. Our people combine talent, character, and a desire to excel. We are only as good as our people, so we make sure you learn from the very best, in a supportive environment.

We are looking forward to hearing from you!

Thank you for your interest in LALIVE. Please fill out the following information to submit your application. Should you have difficulties with the uploading of your data, please contact [e-mail].