Client-Focused Service Advisor | Automotive Retail

Vertu Motors plc; York and North Yorkshire; On-site; GBP 31,000; Full time

Job summary

A leading motor retailer in York and North Yorkshire is seeking a Service Advisor to manage customer relationships and ensure outstanding service levels. Responsibilities include setting customer expectations, upselling products, and maintaining communication. Candidates must have customer-facing experience, strong communication skills, and the ability to thrive in a fast-paced environment. The role offers a competitive salary of £30,900 along with extensive benefits including 25 days of holiday, training opportunities, and access to rewards platforms.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to work in a fast-paced environment.
• Experience in upselling additional products is beneficial.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Set customer expectations and maintain communication throughout the service.
• Upsell additional products and follow up for customer satisfaction.

Skills

Customer focus

Communication skills

Relationship maintenance

Job description

A leading motor retailer in York and North Yorkshire is seeking a Service Advisor to manage customer relationships and ensure outstanding service levels. Responsibilities include setting customer expectations, upselling products, and maintaining communication. Candidates must have customer-facing experience, strong communication skills, and the ability to thrive in a fast-paced environment. The role offers a competitive salary of £30,900 along with extensive benefits including 25 days of holiday, training opportunities, and access to rewards platforms.