Client Experience Assistant - 3 month FTC

Brabners LLP; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading law firm in Manchester is looking for a Receptionist to join their team on a 3-month fixed-term contract. The successful candidate will be responsible for delivering excellent client services, managing a welcoming atmosphere, and ensuring smooth client interactions. This role offers great professional development opportunities in a supportive and flexible work environment. Benefits include competitive salary, generous holiday policy, and various insurance options, all in an award-winning law firm.

Benefits

25 days holiday, increasing to 32

Pension scheme

Private medical insurance

Life assurance

Income protection insurance

Qualifications

• Experience in a receptionist or client-facing role is essential.
• Must be passionate about delivering excellent client services.
• Ability to effectively manage multiple tasks is crucial.

Responsibilities

• Deliver exceptional client experience to clients and employees.
• Create a welcoming environment for visitors.
• Maintain cleanliness and organization in the client experience area.
• Assist in organizing client meetings and events.
• Field incoming calls professionally.
• Support business activities like managing post and booking travel.

Skills

Prior experience in a busy professional environment

Passion for delivering client services

Ability to manage and prioritise tasks

Job description

We are currently recruiting for a friendly Receptionist to join our team! We are looking for someone to join on a 3 month FTC, starting on the 12th January.

You will deliver an exceptional client experience aligned to our Client Promise, while delivering a professional service. Please note: Internally this role is called Client Experience Assistant.

What we need from you

• ✔ Prior experience of working in a busy professional receptionist/client facing role.
• ✔ Passion for delivering client services.
• ✔ Ability to manage and prioritise various tasks.

What you'll be doing

• Delivering a quality professional client experience service to the firm’s clients, partners and employees.
• Create a welcoming and professional atmosphere for clients and third-party professionals visiting our client’s offices.
• Maintain the client experience area and meeting rooms, ensuring high levels of cleanliness, escalating any maintenance issues as appropriate.
• Assist in the organisation, coordination and smooth-running of client meetings and events including meeting room bookings, meeting room set up, appropriate equipment, refreshments, catering and travel requirements.
• Field all incoming telephone calls, in a professional, courteous and efficient manner.
• Assist in Central Business Support activities where required such as managing post, booking travel, photocopying etc.

Benefits

Our successful candidate will have an incredible opportunity to develop a rewarding and successful career with an award‑winning law firm in a flexible and agile working environment. We provide a competitive salary and benefits package, including 25 days’ holiday (increasing to 32 days through our loyalty recognition programme) plus the option to purchase an extra five days each year. We also offer a pension scheme, private medical insurance, life assurance and income protection insurance, as well as plenty of opportunities to get involved in our colleague committees to make a real impact in the local community.

About Brabners

Brabners is purpose‑led independent law firm. A certified B Corp with award‑winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable. With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales. We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance. We have a number of colleague‑led affinity groups including for LGBTQ+, REACH, physical and mental health and social mobility, as well as a sustainability, environmental and green group. It’s all part of how we make the difference.