Client Delivery Lead - Utilities

Kraken Technologies Limited; City of London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A tech-focused energy company in the UK is seeking a Client Delivery Lead to enhance product experiences. This role involves defining product vision, managing client relationships, and focusing on customer needs. Ideal candidates will have strong experience in the energy or telecom sectors, agile delivery, and excellent communication skills. Join a certified Great Place to Work and help shape the future of energy management.

Benefits

Great workplace recognition

Career development opportunities

Qualifications

• Strong client delivery and/or product ownership experience.
• Experience in the UK energy, water or telecom industry.
• Solid understanding of technology and associated trends.

Responsibilities

• Work closely with product and operation teams to define product vision.
• Manage relationships with client counterparts for tech development.
• Continuously review and adapt to customer and business needs.

Skills

Client delivery

Product ownership

Agile delivery

Excellent communication

Collaboration

Problem solving

Influencing

Education

Degree qualified equivalent

Job description

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

Our tech platform ‘Kraken’ is already licensed to support 55 million customer accounts globally, and we aim to serve 100 million by 2027. Kraken is the most AI‑driven, innovative, forward‑thinking platform for energy management. From optimising resources to delivering cost‑effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI‑driven communications.

We’re now charging the Kraken platform to other utility industries (Water and Broadband) and have created a new team called Kraken Utilities. Over the last 3 years we have built this team from scratch to re‑architect, design, and develop our Kraken software platform to solve complex industry‑wide problems within the water and broadband sectors (such as customer experience & water leak detection). The Kraken Utilities team is in a very exciting growth phase, and has already signed six key clients: Severn Trent, Leep, Portsmouth Water, Essential Energy, TalkTalk and Cuckoo. We are currently 120+ people strong globally.

We are looking for a brilliant Client Delivery Lead in our Kraken Utilities team, to build industry‑leading product experiences for our clients. If you love making things better for customers, building great products, working with technology and bringing people together to find solutions, then you’ve come to the right place.

As a hands‑on delivery lead you will work as an individual contributor, building capability across our business with Kraken and other third‑party partners. You will solve complex problems with great products and bring technology, people and processes together to innovate improvements for our clients.

What you’ll do:

• Work closely with the product, operation and Kraken Technologies Teams to define the product vision and strategy
• Identify new ideas and technology to improve the product
• Define the MVP and test‑&‑learn approach for the product capability
• Support the business with issue resolution for the product
• Support the engineering teams to deliver product features
• Manage the relationship with client counterparts, being the first point of contact for tech development and issue resolution
• Triage incoming requests and communicate client priorities to the right domains in the development team
• Continuously review and adapt to customer and business needs

What you’ll bring:

• Degree qualified equivalent, with strong client delivery and/or product ownership experience
• Experience working within the UK energy, water or telecom industry
• Strong agile delivery experience
• Experience of product and customer journeys
• Solid understanding of technology and associated trends
• Excellent communication, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Patience – our clients are undergoing huge transformations that take time and require our understanding
• Laser focus on clients, relentless problem solving, invincible attitude, a winner!

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [e-mail] and we’ll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.