Client Centricity Lead

Sportradar AG; City of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading sports technology company is seeking a Client Centricity Lead to consolidate and amplify client feedback across touchpoints. You will manage Client User Groups, drive continuous improvement, and ensure client insights influence business decisions. Candidates should have over 8 years of B2B experience and demonstrate capability in user group design. This hybrid role emphasizes collaboration with in-office work three days a week.

Benefits

Collaborative environment

Flexible work schedule

Global Employee Assistance Programme

Well-being app access

Qualifications

• 8+ years of experience in a commercial related role, preferably in a global B2B environment.
• Proven track record of managing client feedback programs and driving cross-functional change.
• Experience with design of User Group charters, membership tiers, and governance models is a requirement.

Responsibilities

• Drive global efforts in consolidating client feedback.
• Manage Client User Groups and create structured forums.
• Partner cross-functionally to ensure client voices are embedded in decisions.

Skills

Client feedback management

Cross-functional communication

Analytical skills

C-suite client interaction

User Group design

Tools

CRM systems

Feedback analytics tools

Job description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

ABOUT US:

We are seeking a strategic and client-focused Client Centricity Lead to drive our global efforts in consolidating and amplifying client feedback across all touchpoints. This role will be instrumental in shaping how we listen to, learn from, and act on client insights to drive continuous improvement across the organization. Sitting within the Global Sales Enablement team, the Lead will partner cross-functionally to ensure client voices are heard, understood, and embedded into our business decisions. A key aspect of this role includes managing Client User Groups—designing charters, membership tiers, and governance models—to create structured forums that foster engagement and actionable dialogue. Previous experience with User Group design is a pre-requisite to applying for this role.

THE CHALLENGE:

• Client User Group management
• Client survey oversight
• Continuous improvement & innovation

ABOUT YOU:

• 8+ years of experience in commercial related role, preferably in a global B2B environment.
• Previous experience with design of User Group charters, membership tiers, and governance models is a requirement.
• Ability to effectively communicate and interact with C-suite level clients
• Proven track record of managing client feedback programs and driving cross-functional change.
• Strong analytical skills with the ability to translate data into compelling narratives.
• Excellent communication and stakeholder management skills.
• Experience with CRM systems and feedback analytics tools.
• Strategic thinker with a bias for action and a passion for client advocacy.

Preferred Attributes:

• Experience working in a matrixed, global organization.
• Familiarity with voice-of-customer (VoC) platforms and methodologies.
• Ability to influence and drive alignment across diverse teams.

OUR OFFER:

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding.
• Flexibility to manage your workday and tasks with autonomy.
• A balance of structure and autonomy to tackle your daily tasks.
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
• Global Employee Assistance Programme.
• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).

While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation—both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a hybrid model, with team members working in the office three days a week to build relationships, exchange ideas, and grow together.

OUR RECRUITMENT PROCESS:

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
• Two Technical Interviews: Meet with the Technical team and later with the Hiring Manager to dive into your solution, as also discuss team fit.
• Onsite Interview: Meet with the local team and take a tour of our office for a final meet-and-greet.
• Finals Steps: Receive feedback and, if successful, an offer!