Clerical Assistant

Transformationunitgm; Newcastle-under-Lyme; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading NHS Trust is seeking a Clerical Assistant to provide clerical support and assist with patient interactions in the urology department. The role requires strong IT skills, excellent communication, and knowledge in urology. Full-time position with a salary of £24,465 per annum. Located in Newcastle-under-Lyme, this role supports the well-being and dignity of patients while ensuring efficient departmental operations. Apply by 22/01/2026 for this 12-month secondment.

Qualifications

• Trust IT skills required.
• At least 2 years of experience in trust.
• Urological knowledge is essential.
• Good communication skills needed.
• NVQ level 2 is mandatory.
• English and Maths at level 2 required.
• Demonstration of willingness to learn and develop is crucial.
• Ability to use own initiative is important.

Responsibilities

• Receive and relay messages and calls accurately.
• Report departmental issues to the nurse in charge.
• Meet and greet patients at the urology department.
• Perform routine administrative duties and utilize IT skills.
• Assist in developing insights into nurse led activities.
• Act as a housekeeper.
• Participate in the annual appraisal process.

Job description

Main area Urology Grade Band 2 Contract Secondment: 12 months (7 day working across both sites) Hours Full time - 37.5 hours per week (7 day working week across both sites) Job ref 205-7583765 Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site Royal Stoke University Hospital Town Newcastle under Lyme Salary £24,465 Per Annum Pro Rata Salary period Yearly Closing 22/01/2026 23:59

Clerical Assistant

Band 2

Job overview

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

Role Summary

The role of this clinical support worker offers a variety of opportunities whilst maintaining the safety, welfare and dignity of patients at all times. Front facing department receptionist with clerical responsibilities and the need to utilise IT skills.

Main duties of the job

• To receive messages and telephone calls, relaying information correctly and promptly to the relevant staff
• Report any departmental issues to the nurse in charge
• Meet and greet patients attending the urology nurse led ambulatory department, department receptionist
• Undertake routine administrative duties, utilise IT skills
• Develop insight into the variation of nurse led activities
• Housekeeper
• All employees will take part in the appraisal process each year

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role. We offer wide development packages to ensure everyone can fulfil their true potential.

UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to diversity and inclusion and ask all staff to commit to our shared values.

Investing in, supporting and developing our staff directly impacts the quality of care we deliver.

Detailed job description and main responsibilities

• Complete assigned duties under the direction/supervision of a qualified nurse in the ward area
• Assist patients with hygiene needs and fluid balance
• Transfer patients from inpatient wards into ambulatory settings
• Observe patients and report any changes or concerns to the nurse in charge; seek clarification before proceeding
• Assist qualified staff with preparation of equipment for and/or treatment of a patient
• Act as chaperone/assist medical staff whilst examining patients, within local clinical protocols
• Have a good understanding of urology nurse led clinics

Person specification

role

• Trust IT skills
• At least 2 years experience in trust
• Urological Knowledge
• Good communications skills
• NVQ level 2
• English and Maths level 2
• Demonstration of willingness to learn and develop
• Able to use own initiative

Important information about your application

• All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
• References – provide email addresses for all referees for the last three years of employment.
• We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
• Flexible working will be considered in line with Trust policies.
• New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
• We work with ‘trac.jobs’ to support the recruitment process. For queries please read the privacy notice.

University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

Applicants will receive communication via email. We cannot guarantee the security of any emails sent/received via non‑encrypted format.

For application form support, contact the recruitment department on 01782 675533 where trained assistants are available.

Applications received in large volume may be closed early; apply without delay.

If you obtained qualifications overseas, provide an official government translation through ECCTIS.

If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of your start date.

UHNM supports the responsible use of Artificial Intelligence (AI). Applications using AI misleadingly will be rejected.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties. As such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and a Disclosure and Barring Service check will be required.