Claims Support Agent

Aioi Nissay Dowa Europe Limited; Newcastle upon Tyne; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading insurance company is looking for a proactive Claims Support Agent in Newcastle upon Tyne. This hybrid role involves supporting the processing of claims-related activities, managing payments, and handling documentation. No prior experience in claims or insurance is required, making it perfect for those eager to learn. Candidates should possess strong data entry and multitasking skills. The company offers a competitive salary, recognized work-life balance, and an extensive benefits package, including private medical insurance and discretionary bonuses.

Benefits

Annual leave up to 25 days

5% Discretionary Annual Bonus

Private Medical Insurance Options

Life Assurance

Employee Assistance Programme

Qualifications

• Knowledge of motor claims is desirable.
• Strong data entry skills with attention to detail.
• Ability to multitask across various systems.

Responsibilities

• Manage claims support workflow and documentation.
• Handle allocated work and ensure compliance.
• Communicate professionally with suppliers and customers.

Skills

Adaptability

Data entry

Verbal reasoning

Numerical reasoning

Tools

Microsoft Office

Audatex

Verify

Job description

Overview

We are seeking a proactive and detail‑oriented Claims Support Agent to join our dynamic team. The role is HYBRID WORKING- 37.5 hrs. (Monday-Friday). No claims or insurance experience required.

In this role, you will play a key part in supporting the delivery of our Claims strategy by ensuring the smooth and efficient processing of all claims‑related activities. This includes handling payments, claims income, and recoveries, while collaborating closely with suppliers and internal operations to guarantee that all transactions are processed accurately, promptly, and at the lowest cost to the business.

Responsibilities

• Handle work allocated by the Team Manager, ensuring compliance with authority levels, claims guidelines, and procedures.
• Maintain Claims Support workflow, ensuring accurate and prompt documentation of actions and up‑to‑date claims systems.
• Manage various payment types within authority limits, ensuring accurate calculations, income tracking, and timely reconciliation of financial records.
• Action subrogation activities to drive the rapid recovery of outlay and early settlement of claims.
• Triaging claims to route specific activities to appropriate handlers or specialised teams.
• Process incoming and outgoing post/documentation, directing it to the relevant recipients efficiently.
• Work confidently with software tools such as Microsoft Office, Audatex, Verify, and document management systems.
• Support testing of new claims administration processes and system functionalities to enhance efficiency.
• Communicate professionally with colleagues, suppliers, and customers to maintain positive relationships and drive claims progress.
• Take ownership of claims, ensuring consistent follow‑through, proactive settlement actions, and reducing delays.

Knowledge, Experience and Qualifications

• Knowledge of motor claims (desirable).
• Ability to quickly adapt to changing claims processes and procedures.
• Understanding of the FCA regulatory framework, FOS ethos, and Treating Customers Fairly (TCF) initiatives.
• Proactive in managing incoming workflows and prioritising tasks efficiently.
• Strong data entry skills with a keen attention to detail and accuracy.
• Ability to multitask across various systems and platforms with ease.
• Good verbal and numerical reasoning skills, with the ability to develop and apply effective solutions to problems.
• Understanding of negligence principles and their application in motor accident liability.

Why Join Us?

We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.

We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND‑E:

• Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
• Unmatched Work‑Life Balance.
• Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.

We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.

We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.

We offer:

• Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday*
• 5% Discretionary Annual Bonus*
• Healix Private Medical Insurance Options*
• 3 x Annual Salary Life Assurance*
• A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.

• Additional perks such as a pension advisory service, family‑friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.

* Subject to company performance and completion of probation

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

At AND‑E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.