Claims Settlement Advisor

Copart UK Limited; Bedford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading vehicle claims management company in Bedford is looking for a Claims Settlement Advisor. In this full-time role, you'll manage total loss motor claims, ensuring exceptional customer service and operational excellence. Ideal candidates have strong attention to detail and excellent communication skills, and experience in motor claims is beneficial. Join us for a competitive salary and various employee benefits including holiday, pensions, and health plans.

Benefits

23 days holiday plus bank holidays

Paid volunteering day

Healthcare cash plan

Pension scheme

Discounted shares

Cycle to Work Scheme

Life assurance

Exclusive discounts

Goal support tools

Qualifications

• Strong attention to detail is required.
• Excellent communication and interpersonal skills necessary.
• Experience working within a high-functioning team is preferred.

Responsibilities

• Manage total loss motor claims effectively.
• Provide best-in-class customer service.
• Build rapport with customers and take ownership of the journey.

Skills

Attention to detail

Communication skills

Team player

Self-motivated

Microsoft Office skills

Literacy and numeracy skills

Experience in motor claim management

Call Centre experience

Continuous learning

Basic knowledge of motor vehicles

Job description

Base pay range

This range is provided by Copart UK Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Internal Recruiter @ Copart UK Limited | Internal Recruitment

We're recruiting Claims Settlement Advisors to join our team, based at our office in Bedford, MK44 3JZ.

Our Claims Settlement Advisors manage total loss motor claims and provide a best-in-class customer service experience. The Claims Settlement Team assist with negotiating and settling total loss motor vehicle claims directly with policy holders, on behalf of our insurance partners.

• Consistently improving upon and delivering a Customer Experience to the highest standards to both our internal and external customers
• Delivering a customer experience to the highest standards
• Meeting the required quality standards, to ensure operational excellence
• To ensure that all parts of the claim’s settlement process are carried out accurately and in a timely manner
• Build rapport with internal and external customers and take ownership for the customer journey
• Ensure a strong and consistent level of productivity is achieved
• Promote good teamwork and performance by supporting other team members when required
• Sharing new ideas to improve our service and demonstrating a positive demeanour at all times
• Such other duties as requested by your line manager

What we need from you:

• Strong attention to detail
• Excellent communication and interpersonal skills
• A team player
• Energetic and self-motivated
• Microsoft office skills (Outlook, Excel and Word)
• Well-presented and demonstrates a professional, friendly, positive attitude.
• Experience or working within a high functioning team
• Great literacy and numeracy skills
• Previous experience of working within motor claim management
• Working in a Call Centre environment
• Examples of continuous learning and personal development
• Basic knowledge of motor vehicles

What we offer you in return:

• Monday to Friday working
• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
• Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.

No agencies please

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Motor Vehicle Manufacturing

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