Claims Recovery Representative

U-Drive Limited; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-owned vehicle rental company in Poole is seeking an experienced Claims Representative to manage damage claims effectively. The ideal candidate will possess strong communication and customer service skills, with exceptional attention to detail and a commercial understanding of risk management. This role emphasizes quality and efficiency in handling claims for a fleet of 4000 vehicles. Employee benefits include annual leave, training opportunities, and discounts across numerous stores.

Benefits

30 days annual leave

Training and development opportunities

Discounts at 3,000+ stores

Free eye tests

Competitive pension

Employee discount across branches

Employee Wellbeing Program

Qualifications

• Detail-oriented and service-focused individual with strong communication.
• Comfortable with changing priorities and a varied workload.
• Proficient in operating software.

Responsibilities

• Create claim records and handle general administration.
• Investigate incidents and establish liability.
• Update records and manage new customer claims.

Skills

Strong communication skills

Customer service skills

Attention to detail

Organizational skills

Commercial understanding of risk

Microsoft Office skills

Job description

U-Drive Vehicle Hire – Claims Representative

Base Pay Range: U-Drive are recruiting for an experienced and detail-oriented claims representative with strong commercial awareness and attention to detail skills to join a close-knit team focused on managing damage claims for our fleet of 4000 vehicles. At U-Drive our emphasis is on quality and mitigating risk through attention to detail. This role is based at our Poole Head Office on a 40-hour week, Monday to Friday.

About The Role

Our Accident and Risk Management team is critical to the processing of incidents pertaining to self‑drive hire and motor trade fleets.

Core Responsibilities

• Creating new claim records, instructing repairs, fielding calls and general administration
• Investigating incident circumstances and establishing liability
• Obtaining, reviewing and approving insurance documentation from self-insuring customers
• Ensuring damages are recharged in accordance with company and industry standards
• Updating MID records
• Handling new customer loss and damage claims
• Liaising with workshops, external repair partners and outsourced resources to achieve a timely resolution, reduce “Vehicle Off Road” times and to ensure correct and accurate recharging to the customer
• Maintaining and updating existing claims assigned directly to you
• Liaising with customers, suppliers and colleagues in a professional manner
• Assisting all branches and departments with damage and loss queries or claims
• Escalating all disputes not resolved to facilitate a timely resolution

Requirements

About You

The ideal candidate will be a detail-oriented and service-focused individual who is comfortable with changing priorities and a varied workload. Successful candidates should demonstrate the following skills and competencies:

• Strong communication and customer service skills, both oral and written
• Exceptional attention to detail
• Well-organised and able to appropriately prioritise your workload, working independently as well as taking on team responsibilities when required
• A strong commercial understanding of risk and claims and how these may impact the business and our customers would be preferable
• Comfortable with learning and using operating software and having good Microsoft Office skills

Benefits

• 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
• Training and development opportunities
• Discounts at 3,000+ stores
• Free eye tests
• Competitive pension
• Employee discount across U-Drive branches
• Employee Wellbeing Program

Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.