Claims Pet DA Consultant

Ageas; Eastleigh; Hybrid; GBP 42,000 - 50,000; Part time

Job summary

A leading insurance company in the UK is seeking a Claims Pet Products Delegated Authority Consultant to manage delegated claims authority for pet products. The ideal candidate will have experience in pet insurance claims handling and strong knowledge of veterinary networks. This hybrid role involves overseeing claims performance and ensuring compliance with regulations while collaborating with teams to enhance customer experience. The position offers part-time, full-time, and job share options.

Qualifications

• Essential experience in handling pet insurance claims and knowledge of relevant products.
• Experience in managing outsourced claims arrangements.
• Ability to interpret claims MI for pricing and underwriting insights.
• Strong understanding of consumer duty and fair value frameworks.

Responsibilities

• Manage relationships with Third-Party Administrators to ensure compliance.
• Drive oversight of consumer duty and conduct risk.
• Oversee claims performance and customer experience.
• Act as a technical expert for complex claims escalations.
• Engage with veterinary networks to strengthen market presence.
• Collaborate with teams to develop capability and mitigate risks.

Skills

Pet Insurance claims handling experience

Delegated Authority Oversight

MI & Insight Capability

Regulatory Awareness

Job description

Job Title: Claims Pet Products Delegated Authority Consultant
Target Start Date: ASAP
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: Up to £50,000, DOE
Location: Any UK Ageas office - hybrid
Work Level: 4
Closing Date for applications: Friday 2nd January
Hiring Manager: Damien Giggal

Claims Pet Products Delegated Authority Consultant: Ageas is looking for a dynamic individual to take the lead in managing relationships and driving governance of delegated claims authority for our Pet products. You’ll champion strong partnerships, keep a sharp eye on performance, and ensure our TPA delivers services that truly reflect Ageas’ promise of care, quality, and excellence.

This role may involve occasional supplier visits, including overnight stays when required.

Main Responsibilities

• Manage and maintain strongrelationships with Third-Party Administratorsensuringcompliance with regulations and alignment with Ageas objectives.
• Drive Consumer Duty andConduct Risk oversight, ensuring customer outcomes meet regulatoryexpectations.
• Oversee claims performance,cost control, and customer experience.
• Act as a technical expert forPet claims. Key Technical responsibilities include acting as a referralpoint for complex claims escalations, and embedding improvements toprocesses, controls, best practices and customer journeys.
• Engage with veterinarynetworks and industry bodies to strengthen market presence andinfluence.
• Collaborate with other Ageasteams to develop capability and mitigate risks.

Skills and Experience

• Pet Insurance claims handling and product knowledge experience essential, ideally with strong veterinary network knowledge.
• Delegated Authority Oversight experience managing outsourced claims arrangements.
• MI & Insight Capability able to interpret claims MI and feed into Pricing, Underwriting, and Partners.
• Regulatory Awareness strong understanding on consumer duty and fair value frameworks.

To find out more about this role and for information please contact Zoe Powell OR Damien Giggal.

Alternatively, click on the “Apply Button” to be considered.