Claims Handler

360Globalnet Inc; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading claims management company based in the UK is seeking a Subsidence Claims Handler for a full-time role. This position offers the opportunity to deliver customer service excellence through effective claims management. The ideal candidate will have 2-3 years of relevant experience and strong communication skills. Responsibilities include managing claims from setup through investigation and repair, adhering to service standards, and continuously improving processes. The role may be based remotely or on-site at their Castle Donnington Offices.

Benefits

DIS

PHI

PMI

Pension @ 8% after qualifying period

Qualifications

• 2-3 years of experience in claims handling or a similar role.
• High level of written and verbal communication in English.
• Familiarity with Microsoft Office, especially Word and Excel.

Responsibilities

• Deliver excellent customer service through proactive claims management.
• Manage all aspects of claim administration and investigations.
• Maintain communication with all parties involved in claims.
• Ensure KPIs and SLAs are adhered to.
• Identify process improvements in claims management.

Skills

Customer service

Claims management

Written communication

Verbal communication

Microsoft Office

Education

Cert CII qualification

Job description

Overview

360ClaimServices Subsidence Claims Handler

Salary – dependent on experience / CII qualifications

Benefits – DIS, PHI, PMI, Pension @ 8% after qualifying period

Permanent – Full Time: This is a 37.5 hour week role working a variable shift pattern between the hours of 8am – 6pm on a 2 shift rota basis with a possibility of Saturday mornings dependent on client requirements.

Job can be based at our Castle Donnington Offices or remote. The successful candidate will be a team player and will gain a fantastic opportunity to develop further, supported by experienced subsidence engineers and technical claims managers. Reporting into Claims Manager.

Responsibilities

• Delivering excellent customer service through positive and proactive claims management of own claims portfolio, striving towards continually reducing claim cycle times through effective end to end claims management.
• Manage all claim administration aspects, from initial set-up of claim, through the investigation stage, completion of mitigation and finally repair stage of the claim.
• Maintain excellent and proactive communication with all parties involved in claims, including customers, clients, suppliers and colleagues.
• Ensure work is kept up to date and KPI’s / SLA’s adhered to, delivering excellent customer service to customers, clients and colleagues.
• Ensure claims are managed in accordance with client and company philosophies, reporting in line with client requirements.
• Identify improvements to process and system through normal day to day claims management, supporting the implementation of changes to further enhance claims management delivery and customer / client experience.

Requirements

• 2-3 years’ experience in a similar position
• High level of written and verbal communication in English required, to provide effective communication
• Working knowledge of Microsoft Office (particularly Word and Excel)
• Working towards or (ideally) having attained Cert CII qualification