Claims Handler

WTW group; Ipswich; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance firm in Ipswich seeks a Claims Handler to manage and process claims related to property damage and liability. Key responsibilities include investigating claims, assessing validity, maintaining communication with stakeholders, and adhering to regulatory requirements. The ideal candidate should possess strong communication skills, a basic understanding of insurance processes, and a detail-oriented approach. This role offers opportunities for career development within the insurance industry.

Qualifications

• Previous experience in customer service or administrative roles; insurance claims handling is preferred.
• Detail‑oriented and organized.
• Ability to work independently and as part of a team.
• High level of integrity and professionalism.

Responsibilities

• Conduct initial investigations of casualty claims.
• Evaluate the validity of claims and determine coverage.
• Maintain professional communication with all stakeholders.
• Ensure all claims are accurately documented.
• Adhere to legal and regulatory requirements.
• Assist in negotiating settlements and resolving claims.
• Prepare basic reports and summaries of claims activities.

Skills

Strong communication and interpersonal skills

In-depth knowledge of industry standards and regulatory requirements

Basic analytical and problem‑solving abilities

Proficiency in using computer systems and software

Education

A Level/Degree or equivalent

CII qualified

Job description

Description

Summary: The Claims Handler will be responsible for managing and processing a portfolio of claims, including property damage, public and employers liability. This role involves investigating claims, assessing liability and quantum, and ensuring timely and accurate resolution. The ideal candidate will have a basic understanding of insurance policies and claims processes, with a keen interest in developing their career in the insurance industry.

The Role:

Claims Investigation: Conduct initial investigations of casualty claims, including gathering relevant documentation and information.

Assessment: Evaluate the validity of claims and determine coverage based on policy terms and conditions.

Communication: Maintain clear and professional communication with Clients, Claimants, insurance adjusters, legal representatives and other stakeholders throughout the claims process.

Documentation: Ensure all claims are accurately documented and updatedorana in the claims management system.

Compliance: Adhere to all legal and regulatory requirements related to claims handling.

Resolution: Assist in negotiating settlements and resolving claims in a timely and efficient manner.

Reporting: Prepare basic reports and summaries of claims activities for management review.

Qualifications

The Requirement:

• Education: A Level/Degree or equivalent and/or CII qualified.
• Experience: Previous experience in customer service or administrative roles; experience in insurance claims handling is preferred but not required.
• Skills:
  • Strong communication and interpersonal skills.
  • In-depth knowledge of industry standards and regulatory requirements.
  • Basic analytical and problem‑solving abilities.
  • Proficiency in using computer systems and software.
• Attributes:
  • Detail‑oriented and organized.
  • Ability试 work independently and as part of a team.
  • High level of integrity and professionalism.
  नाम eds layer

  At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

  We تد committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@σήwancel.com.

  At WTW, we trust you to know your work and the people, tools and affiliation you need to be to welche to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in‑person and in‑office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-