Chef de Partie - Live In Available

Crieff Hydro Limited; Crieff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading infrastructure services provider in Scotland is seeking a candidate to manage public and stakeholder inquiries within their highways maintenance team. The ideal applicant will have proven experience in public-facing roles, strong complaint resolution skills, and a passion for enhancing customer service. The role offers flexible working hours of 15-25 hours per week and a range of benefits, including a matched pension scheme and 25 days annual leave.

Benefits

Matched or contributory pension scheme

Online GP service

Employee assistance programme

My Rewards portal with discounts

Life assurance

Cycle to work scheme

Enhanced maternity and paternity leave

Holiday purchase scheme

Qualifications

• Experience in public-facing roles with strong complaint resolution skills.
• Excellent verbal and written communication skills.
• Ability to deliver action plans and improvement programmes.

Responsibilities

• Handle public and stakeholder enquiries and complaints.
• Support the Communications Manager with projects.
• Monitor customer feedback to identify trends for improvement.

Skills

Public-facing roles experience

Complaint resolution skills

Verbal and written communication

Delivering action plans

Engaging with Councillors

Knowledge of highway maintenance

Job description

Where will you be working?

At M Group Highways, we’re supporting the safe transportation and movement of people across the UK.

We don’t just build roads and bridges- we’re building a better future, creating lasting social value that gives back to the communities in which we work.

You’ll be joining our Highways maintenance team, as the UK’s number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and improvement schemes.

Want to come and be a part of it?

What will you be doing?

• Handle public and stakeholder enquiries and complaints in line with Suffolk County Council’s policy.
• Support the Communications Manager with social value, communication projects, and internal/external campaigns.
• Monitor customer feedback to identify trends and drive improvements.
• Assist operational teams with effective communication of work programmes.
• Deliver and improve stakeholder and communication plans for the Suffolk Highways Contract.
• Implement M Group’s ‘Every Customer Counts’ toolkit to enhance customer service and perception.

What you’ll bring

• Proven experience in public-facing roles with strong complaint resolution skills.
• Effective influencer with excellent verbal and written communication.
• Skilled in delivering action plans and improvement programmes.
• Confident engaging with Councillors and the public; passionate about customer service.
• Forward-thinking, innovative, and able to plan ahead with practical, resilient ideas.
• Knowledge of highway maintenance desirable.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Flexible working hours between 15 -25 per week
• 25 days annual leave plus bank holidays / Pro rata on weekly hours
• Recommend a friend – get rewarded for introducing people to us!
• Holiday purchase scheme

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsibleand go further for our people, clients, communities and the planet
• We’re openand seek new and better ways of exceeding expectations
• We’re togetherand as one team; the whole is greater than the sum of the parts
• We’re ambitiousand embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note:

Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGroupH INDSTA