Change of Supplier – Read Disputes Advisor

Yu Energy; Nottingham; On-site; GBP 26,000; Full time

Job summary

A dynamic energy provider in Nottingham seeks a Read Disputes Advisor to support meter reading disputes and manage customer queries. The ideal candidate will have strong communication skills and relevant educational qualifications. Responsibilities include managing email inquiries, resolving disputes, and providing timely updates to customers. This is a full-time permanent position offering competitive benefits such as annual leave and opportunities for professional development.

Benefits

24 days annual leave + bank holidays

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Qualifications

• Experience in the energy industry is desirable.
• Ability to construct coherent written correspondence.
• Must manage multiple deadlines under pressure.

Responsibilities

• Support the Operations Department with meter reading disputes.
• Manage inbound and outbound email queries.
• Rebilling accounts where required.
• Provide customers with updates and resolutions.

Skills

Office 365 skills

Communication

Time Management

Team player

Relationship building

Education

GCSE Grade A-C in Maths & English or Equivalent

Job description

Change of Supplier – Read Disputes Advisor

Department: YUR - 2105 - Operational Support

Employment Type: Permanent - Full Time

Location: Nottingham

Reporting To: Read Dispute Team Leader

Compensation: £26,000 / year

Description

Reports to: Read Dispute Team Leader
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week

To support the Operations Department with change of supply meter reading disputes on our customer accounts. You will develop your skills on query management, taking ownership and meeting designated deadlines. You will already be great at organisation, prioritisation & relationship building at all levels.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

• Assisting with inbound & outbound email queries
• Managing read disputes through to resolution
• Rebilling accounts were required
• Keeping customers updated and providing them with resolutions
• Developing skills to manage deadlines and stakeholder’s expectation
• Daily prioritising and managing workload from various workstreams
• Administration of meter readings in the billing system
• Learning & developing numerical skills
• Developing & Learning relationship skills with key stakeholders (Internal & External)
• Recording written information on customer accounts for audit
• Looking for process efficiencies
• Working in association with other energy suppliers and our third-party partners

About Yü – Qualifications

• Industry experience is desirable
• Education – GCSE Grade A-C in Maths & English or Equivalent
• Office 365 – Good Office 365 skills including Excel, PowerPoint & Word
• Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
• Ambitious – You don’t just want another job, you want a career
• Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable Motivated – You have a can‑do attitude & love to learn & develop new skills
• Time Management – You’re able to manage time effectively, working under pressure & managing multiple deadlines
• Friendly – You’re always polite & speak to people with respect • Accuracy – Good level of accuracy & attention to detail

Yü Come First – Benefits

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.