Centre Administration

Bupa Insurance Limited; Exeter; On-site; GBP 27,000; Full time

Job summary

A healthcare provider in Exeter seeks an Administrator to ensure efficient service delivery at Bupa Health Centre. The role involves welcoming patients, responding to inquiries, and managing schedules while providing exceptional customer service. Ideal candidates should have great interpersonal skills, attention to detail, and familiarity with Microsoft Office. Benefits include health insurance, enhanced pension plans, and an annual bonus scheme, reflecting a commitment to employee well-being and professional growth.

Benefits

25 days holiday plus options to buy/sell

Bupa health insurance

Enhanced pension plan

Annual bonus scheme

Travel support

Online discounts

Qualifications

• Experience in retail or hospitality delivering exceptional customer service.
• Brilliant interpersonal and communication skills.
• Excellent time management and ability to switch tasks.
• Solid computing skills and understanding of Microsoft Office packages.

Responsibilities

• Welcome patients and respond to requests in a professional manner.
• Handle patient complaints and inquiries regarding clinic services.
• Schedule patient appointments and manage communications.
• Maintain data protection and ensure safe working areas.
• Perform financial administrative duties and keep accurate records.

Skills

Exceptional customer service

Interpersonal skills

Time management

Attention to detail

Computing skills

Tools

Microsoft Office

Job description

Overview

Administrator

Location: Bupa Health Centre, 34 Denmark Road, Exeter, EX1 1SE

Contract: Permanent position - Full Time (Monday - Friday)

Hours: Salary: £26,800 per annum

We make health happen: This is an exciting opportunity for a highly motivated individual to work onsite for one of Bupa's prestigious clients. You will be responsible for ensuring a range of Bupa Clinics UK services are delivered efficiently and in accordance with policy and procedure, all whilst providing an outstanding experience for our customers. You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

Responsibilities

• Welcome each patient as they enter the Bupa Centre. Respond to all patients requests professionally and in a personable, accurate and timely manner
• Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations
• Maintains data protection by following Bupa protocols
• Scheduling patient appointments
• Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff.
• Ensure working & customer areas are always safe
• Financial administrative duties
• Accurate records maintained

What you'll bring

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
• Great time management and flexibility, you\'ll need to switch tasks and support where needed throughout your shift
• Excellent attention to detail, you\'ll need to have solid computing skills and an understanding of the various Microsoft office packages
• Previous administration experience is preferable but not essential

Benefits

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We\'ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Administration

Locations: Clinics - Exeter