CCTV Operator

Johnson Controls Inc.; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology and security firm in Manchester is seeking a CCTV Operator to monitor footage and respond to alarms. Candidates must excel in communication and customer service, maintaining confidentiality and focus in critical situations. The role involves a 4-on, 4-off shift pattern with competitive salary and comprehensive benefits, including flexible leave and career development opportunities.

Benefits

Competitive Salary

25 days of annual leave

Pension plan

Life assurance

Employee assistance program

Career development opportunities

Qualifications

• Excellent communication skills are essential.
• Ability to deal with serious incidents calmly.
• Focus on customer service and confidentiality.

Responsibilities

• Analyze CCTV footage and respond to alarms.
• Handle incoming calls professionally.
• Maintain accurate records on the company database.

Skills

Excellent communication skills

Customer Service skills

Attention to detail

Calm under pressure

Proactive attitude

Job description

.CCTV Operator page is loaded## CCTV Operatorlocations: Manchester-Manchester-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30253306**Position:** CCTV Operator**Working hours:** Following the shift pattern of 2 days (7am–7pm), 2 nights (7pm-7am) and 4 off**Contract:** Permanent & Full Time**What you will do**In this role, you will analyze CCTV footage from customers' premises and take appropriate action. You will handle incoming calls from internal and external customers, ensuring all interactions are polite and professional. Accurate recording of all events on the company database is essential, as well as maintaining the customer database. Any complaints or enquiries that you cannot resolve will need to be escalated to your Supervisor or Team Leader. This is an office-based position across two sites in Manchester: Salford Quays and Cheetham Hill - working on a 4-on, 4-off shift pattern.**What we offer**· **Competitive Salary:** Reflecting your skills and experience.· **Flexible Leave Entitlement:** 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.· **Holiday Purchase Scheme:** Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.· **Comprehensive Benefits:** Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.· **Exclusive Discounts:** With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.· **Career Development:** Extensive opportunities for growth and advancement.**How you will do it*** Providing Alarm response and CCTV Monitoring and Analysis to external customers around the clock.* You will work a shift pattern of two 12-hour days, two 12-hour nights, then 4x off.* You will pro-actively respond to remote video on a priority basis* Answer incoming telephone calls from both our internal and external customers and following company procedure to ensure resolutions.* Maintaining customer confidentiality at all times is essential in this role.**What we look for****Required*** Excellent communication skills* Customer Service skills* Being able to deal with potentially very serious incidents with a calm, professional and reassuring manner.* Customer focused with a proactive, can-do attitude.* High levels of concentration and attention to detail is crucial.**Preferred*** SIA CCTV license* Some knowledge of IT desirable* Industry experience#LI- MS2#LI-OnsiteYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.