Cat & Small Pets Adoption & Foster Match Officer

Wood Green; Godmanchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A pet welfare organization in Godmanchester seeks a Pet Matching Officer to efficiently place cats and small pets into suitable homes. The successful candidate will oversee current cases, provide exceptional customer service, and implement effective rehoming strategies. Ideal applicants have strong customer service experience, knowledge of pet care, and excellent communication skills. This is a full-time role with a starting salary of £24,570 and generous benefits, including 36 days annual leave and employer pension contributions.

Benefits

36 days annual leave

Up to 8% employer pension contributions

Healthcare cost support (cashplan)

Employee wellbeing package

Life assurance (4x salary)

Enhanced parental leave

Discounts on popular brands

25% discount in charity shops

Qualifications

• Experience in a customer-facing role with high service levels.
• Knowledge of pet care essential.
• Excellent verbal and written communication skills.

Responsibilities

• Match pets with suitable homes considering individual needs.
• Assess foster carers and pet requirements during the matching.
• Develop rehoming strategies for high-need pets.
• Collaborate with departments for optimal outcomes.
• Provide exceptional customer service to pet seekers.

Skills

Customer service experience

Understanding of pet care

Communication skills

Ability to handle pressure

Job description

A pet welfare organization in Godmanchester seeks a Pet Matching Officer to efficiently place cats and small pets into suitable homes. The successful candidate will oversee current cases, provide exceptional customer service, and implement effective rehoming strategies. Ideal applicants have strong customer service experience, knowledge of pet care, and excellent communication skills. This is a full-time role with a starting salary of £24,570 and generous benefits, including 36 days annual leave and employer pension contributions.