Casualty Claims Handler

Redefined; Bolton; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance firm based in the UK is looking for a Capability Analyst for a 12-month fixed-term contract. In this role, you will provide crucial data insights to help stakeholders make informed decisions. Key responsibilities include developing reports and dashboards in Power BI, analyzing people performance metrics, and building relationships across teams. The ideal candidate will have strong analytical skills, proficiency in Microsoft tools, and experience in a people-focused analytics environment. A competitive salary and varied benefits are offered.

Benefits

Competitive salary

Discretionary bonus

Contributory pension scheme

Life assurance

Private medical cover

25 days annual leave

Employee discounts

Qualifications

• Experience in a People-focused reporting or analytics environment.
• Expert knowledge in data visualisation and trend analysis.
• Ability to manage effective processes for quality MI updates.

Responsibilities

• Create and maintain reports and dashboards for strategic decision making.
• Support the strategic goals by delivering automated Power BI reports.
• Assist in developing strategic plans through performance indicator analysis.

Skills

Analytical skills

Data visualisation skills

Negotiation skills

Relationship management

Attention to detail

Tools

Microsoft Excel

Microsoft Access

Power BI

Azure

Data Lake

Job description

Description

Join our dynamic team as a Capability Analyst on a 12-month fixed-term contract, where you'll play a crucial role in bridging the gap between our business and the Capability Development team. Your expertise in People data analysis will provide timely and detailed insights, empowering our stakeholders to make informed, development‑related business decisions in an ever‑changing landscape.

As a Capability Analyst you'll be responsible for creating and maintaining engaging and effective reports and dashboards that drive strategic decision making and improve People capabilities within the Commercial COO and Claims functions. You'll be the main point of contact to the COO Capability team, providing data and insights support through the data you have collected, analysed and interpreted to help improve development activities.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40 %) away from home, moving to three days a week (60 %) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

• Contribute to building and delivering a platform similary for early warning indicators that identify trends in People performance.
• Support the strategic goals of the Commercial Lines business by delivering automated Power BI reports and self‑service dashboards on claims performance.
• Assist in developing strategic plans by analysing people performance indicators, such as QA, learning engagement, speed to competence and more.
• Build strong relationships with stakeholders in the UK People Team, Learning & Development, Insights and Claims.
• Lead the regular analysis of competency‑related data and insights to draw out opportunities for value‑add competency initiatives.
• Provide monthly updates to stakeholders by extrapolating trends and patterns from emerging data using analytical skills and judgement.

What you’ll bring:

• Proven analytical knowledge and skills to support data analysis, gained through working in a People‑focused reporting or analytics environment.
• Knowledge of commercial insurance would be advantageous.
• You'll have data visualisation skills, with the ability to spot trends and underlying root causes.
• Experience of implementing and managing effective processes to provide regular quality MI updates to the business.
• Expert knowledge in Microsoft Excel and Access, as well as in date warehousing technology specifically Power BI, Azure and Data Lake.
• Proficient in negotiation and influencing skills, with excellent relationship‑management capabilities.
• Ability to perform under pressure and commitment to meet deadlines.
• You'll have a creative and innovative approach with a strong attention to detail.
• Excellent verbal and written communication skills with the ability to tell a story, using data, to technical and non‑technical stakeholders.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre‑employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

• Competitive annual salary dependent on experience.
• Discretionary company & performance‑based bonus.
• Contributory pension scheme (up to 12 % employer contributions).
• Life assurance (up to 10 × annual salary).
• Private medical cover.
• 25 days annual leave plus bank holidays.
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• Wellbeing services & میل & resources.
• AXA employee discounts.

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and okwu adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

Who we are:

AXA Commercial protects businesses, from multinationals to micro start‑ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.