Care Contracts & Quality Officer — Hybrid

CEMP; Norwich; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A public sector organization is seeking a Brokerage Contracts Officer for a permanent contract based in Norwich with hybrid working opportunities. This role is crucial in arranging care within Adult Social Services, focusing on delivering high quality customer service and ensuring contractual accuracy. Candidates should have a background in Social Services and experience in customer service. The position offers a competitive salary, generous holiday entitlement, and various wellbeing services.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Employee discounts programme

Relocation expenses (where applicable)

Qualifications

• Knowledge of Social Services would be an advantage.
• Experience in delivering high-quality customer service.

Responsibilities

• Deliver high quality customer service while meeting Key Performance Indicators (KPIs).
• Conduct contractual quality control and manage complex issues.
• Ensure accuracy in delivering contractual care and support.

Skills

Knowledge of Social Services

Delivering high quality customer service

Job description

A public sector organization is seeking a Brokerage Contracts Officer for a permanent contract based in Norwich with hybrid working opportunities. This role is crucial in arranging care within Adult Social Services, focusing on delivering high quality customer service and ensuring contractual accuracy. Candidates should have a background in Social Services and experience in customer service. The position offers a competitive salary, generous holiday entitlement, and various wellbeing services.