Care Call Assistant - Emergency Responder

North East Ambition; Gateshead; On-site; GBP 26,000 - 29,000; Part time

Job summary

An adult social care service provider in Gateshead is seeking Care Call Assistants (Emergency Responders) to support vulnerable clients. Responsibilities include monitoring a 24/7 Alarm Receiving Centre, providing emergency responses, and conducting client visits. Applicants should have customer service or healthcare experience, effective communication skills, and a valid UK Driving Licence. The role offers a competitive salary starting from £26,824 pro-rata, generous pension scheme, health support, and opportunities for career development.

Benefits

Competitive salary

Pension scheme

Health and wellbeing support

Annual leave entitlement up to 32 days

Professional development opportunities

Qualifications

• Experience in a customer services environment or healthcare role is essential.
• Must demonstrate respect for privacy, dignity, and choice in care needs.
• Ability to work well in a busy environment and communicate effectively.

Responsibilities

• Monitor the Alarm Receiving Centre and provide mobile responses.
• Handle calls and administrative tasks related to emergency incidents.
• Conduct pre-planned annual visits and installation of technology for clients.

Skills

Customer service experience

Ability to manage emergency situations

Effective communication

Good IT skills

Flexibility in working hours

Education

NVQ Level 2 in customer service, social care, or housing support

Job description

We’re looking for a Care Call Assistants (Emergency Responders), interested?

Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge in Adult Social Care? If so, please keep reading as you’re just what we’re looking for!

The team

Care Call provides support to over 8,500 vulnerable individuals across Gateshead, and offers technology‑enabled support to give peace of mind for both service users and family members. The service responds to alerts raised via a wide range of technology‑enabled care, giving support, advice and providing a mobile response service to our residents.

They provide a point of contact out of hours for all Council services dealing with queries and giving advice and information as required, as well as providing emergency response and support to vulnerable residents in our Council sheltered housing schemes. The team are also key drivers in developing further innovative telecare and telehealth services to provide technological solutions to enable higher levels of user independence.

The roles consist of in‑based and out‑based duties; therefore any applicant must hold a valid UK Driving Licence.

About the role

Our staff monitor our 24/7 Alarm Receiving Centre, providing a mobile response and support for our vulnerable clients across Gateshead. It is a fast‑paced environment, which deals with many issues so it’s essential applicants can work well in a busy environment.

In‑based duties will consist of call handling and associated administrative tasks. Our operators are also the main point of contact for the Council out of hours. Calls will involve taking messages and passing information on to the relevant staff on call. These will include major incidents, road or drainage issues, homelessness queries and Adult & Children’s Social Care emergency calls.

Out‑based duties will involve falls and mobile response, pre‑planned annual visits to our clients, new client visits, installation of technology & key safes, and fault checking of equipment. Candidates must hold a valid manual UK Driving Licence.

Responsibilities &
Qualifications

The successful candidate will have experience of working in a customer services environment or healthcare role, along with the ability to manage emergency / emotionally challenging situations over the telephone or within a personal care setting. You must be able to demonstrate respect for privacy, dignity, and choice in relation to care needs, and have a patient and sympathetic approach along with the ability to communicate effectively, working on your own initiative and as part of a team.

You should have a flexible approach to working hours and the ability to cover a 24‑hour shift pattern, good IT skills and an NVQ level 2 in customer services, social care, or housing support or willing to work towards.

Our staff work various shift patterns over a 15 week period, to ensure cover 24 hours 7 days a week.

We are recruiting to multiple part‑time positions up to 33 hours per week on various shift patterns.

About Gateshead Council

Adult Social Care is on the front line of tackling the inequalities in poverty and health that our community face. Our Thrive Agenda aims to effectively address these issues to enable communities to live thriving lives. This means that everyone should have the opportunity to have purpose and meaning in their day‑to‑day life.

Working in Adult Social Care is not an easy job, however; there aren’t many that are more fulfilling when you can see the impact that you are having on the lives of the members of our community who need support.

We’re truly committed to providing people who use Adult Services the highest quality of support and we need like‑minded people who can help us deliver this. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. We offer a Strengths‑Based Practice model, meaning we want to hear about your strengths, and will support you to develop these during your time with us.

People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

What’s in it for you?

You’ll be paid a competitive salary starting on £26,824 rising to £28,142 per annum (pro‑rate) plus, additional allowances where relevant.

You can save for your future by enrolling in our generous pension scheme.

You’ll have access to great health and wellbeing support and ability to use our cycle‑to‑work scheme. Working with our partners, GLL you can also access discounted leisure facilities Gym and Leisure Centre Memberships | Better.

You will receive an annual leave entitlement starting at 28 days per year (pro‑rate for part‑time employees) rising to 32 days after five years’ service, 2 of which may be fixed by the council at any time. In addition to the opportunity to purchase up to 10 additional annual leave days per year.

Access to the Blue Light Card Scheme and have access to an exciting range of employee benefits from our health and wellbeing partner, Vivup.

A robust Workforce Development offer with loads of opportunities for learning to progress your career and enhance your knowledge in specific areas.

Quotes

"Gateshead Council are very, very good at encouraging staff to progress in their careers, and to believe in the staff and believe in themselves" - David

"I think there is a real ethos of growing your own and making sure that staff are rewarded for their efforts and feel that they can do jobs." - Angela

Apply

It’s time to apply!

We’re delighted that you want to come and work with us! Please take a look at the full job profile via this link Job Profile and apply online.

For an informal discussion or if you need any assistance, please contact Natalie Proud on 0191 433 2650.

If successful you will need to apply for an enhanced Disclosure.

Previous applicants need not apply.