Car Rental Returns Specialist

Europcar; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading car rental company in Manchester seeks a Customer Service Returns Agent. You will provide world-class service to customers during the rental process, assist with vehicle return and ensure operational excellence. Candidates should possess excellent interpersonal skills, a clean driving licence with 4+ years of experience, and be available for flexible shifts. The role includes excellent benefits, including 6 weeks of holiday, career development opportunities, and discounted services.

Benefits

Competitive Basic Salary

6 weeks holiday

Pension and life insurance

Enhanced Maternity and Adoption Leave

Discounted car hire rates

Cycle2Work

Free annual eye tests

Qualifications

• A full, valid clean driving license with a minimum of 4 years driving experience.
• Excellent communication and face-to-face interpersonal skills.
• Ability to work as part of a team in a fast-paced environment.

Responsibilities

• Assist customers with vehicle returns and rentals.
• Ensure high standards of customer service and KPI achievement.
• Complete administrative tasks accurately according to procedures.

Skills

Excellent communication and interpersonal skills

Ability to work in a team

Flexibility in working hours

Driving experience

Job description

A leading car rental company in Manchester seeks a Customer Service Returns Agent. You will provide world-class service to customers during the rental process, assist with vehicle return and ensure operational excellence. Candidates should possess excellent interpersonal skills, a clean driving licence with 4+ years of experience, and be available for flexible shifts. The role includes excellent benefits, including 6 weeks of holiday, career development opportunities, and discounted services.