Call Centre Operator (4on 4off) 12 Month FTC

KBR; Swindon; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading project-based solutions provider in Swindon is seeking a Call Centre Operator for a 12-month FTC. The role encompasses handling customer inquiries, resolving queries, and ensuring high service standards in a fast-paced environment. Ideal candidates will have GCSE Maths and English, with strong customer service and communication skills. This full-time position has a 4 on 4 off shift pattern.

Qualifications

• Experience in a call center or helpdesk environment preferred.
• Ability to handle customer queries efficiently.
• Familiarity with customer database systems is an advantage.

Responsibilities

• Act as the initial point of contact for customers and record requests.
• Coordinate customer service requests and follow up on work orders.
• Resolve queries and complaints with a first call resolution plan.

Skills

Customer service skills

Communication skills

Problem-solving

Education

GCSE Maths and English

Job description

Call Centre Operator (4on 4off) 12 Month FTC page is loaded## Call Centre Operator (4on 4off) 12 Month FTClocations: Swindon, Wiltshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R2111610**Title:**Call Centre Operator (4on 4off) 12 Month FTC**About KBR and the Project**KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.**Your Role**Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis (this is 4 days on 4 days off and the shift patterns will rotate across mornings, afternoons and nights)Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.### ## **Core Responsibilities and Duties*** To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information* Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders* Responsible for resolving queries and complaints by applying a first call resolution plan to each call* To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required* To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner* Takes ownership for own performance actively seeking opportunities to improve and develop* Ensure the highest standard of customer service at all times* To take action to keep up to date with changes across the team* Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments**Qualifications**Essential:* GCSE (or equivalent) Maths and English* Hold, have held or eligible to apply for security clearance**We Deliver — Together.*** **We Value Our People –** We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.* **We Deliver –** We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.* **We Are People of Integrity –** We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business.* **We Empower –** We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed.* **We Are a Team of Teams –** We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.