Call Centre Agent - Outbound Sales

Optical Express Group; Glasgow; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading eye care provider in Glasgow is seeking a Contact Centre – Outbound Sales representative. This role involves contacting patients interested in refractive treatments and converting leads into consultations. The ideal candidate should have experience in outbound sales or high-contact customer service, strong communication skills, and a target-focused mindset. The position offers a competitive salary, modern working environment, and numerous benefits including free laser eye surgery, extensive training, and clear career progression opportunities.

Benefits

Modern working environment

29 days annual leave

Free breakfast and subsidised staff canteen

Free laser eye surgery

Free eye tests

Discounted eyewear

Friends and family discount scheme

Full training

Career progression

Pension scheme

Qualifications

• Experience in outbound sales or customer service role.
• Strong communication and persuasion skills.
• Driven individual with a target-focused mindset.

Responsibilities

• Make outbound calls to patients interested in refractive treatments.
• Deliver an outstanding customer experience.
• Meet and exceed KPIs and conversion targets.
• Guide patients through consultation booking.
• Ensure positive and informative interactions.

Skills

Target-focused mindset

Strong communication skills

Sales experience

Persuasion skills

Motivation

Resilience

Job description

Contact Centre – Outbound Sales

Hours: 40 hours per week, Full Time

Location: Glasgow City Centre – Office based

Salary: £25,396 plus bonus (OTE £29,000)

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Role Responsibility

Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.

• Make outbound calls to patients who have enquired about refractive treatments.
• Deliver an outstanding customer experience while identifying opportunities.
• Consistently meet and exceed KPIs and conversion targets.
• Building trust and rapport, guiding patients through the consultation booking journey.
• Take ownership of every interaction, ensuring a positive and informative experience.

What we are looking for:

• A driven individual with a target‑focused mindset.
• Experience in outbound sales or a high‑contact customer service role.
• Strong communication and persuasion skills.
• Willingness to push yourself to meet and exceed performance goals.
• Resilience, motivation and a hunger to succeed.

What’s in it for you?

• State of the art, modern working environments
• 29 days annual leave (pro rata)
• Free Breakfast and subsidised staff canteen
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Full training on refractive treatments and patient handling
• Clear progression routes for top performers
• Pension scheme

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.