Cafe Team Leader: Customer Experience & Ops Coach

Tesco; Atherstone; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in the UK is seeking a Team Leader for their cafés, focusing on delivering excellent customer service and maintaining operational efficiency. The role involves leading team members, ensuring safety and hygiene standards are met, and developing staff through training. Ideal candidates will have a background in hospitality and leadership experience. The company values diverse backgrounds and offers opportunities for flexible working and growth.

Benefits

Flexible working options

Development and training opportunities

Inclusive workplace environment

Qualifications

• Experience in leading teams in a fast-paced environment.
• Knowledge of Health & Safety and Food Safety regulations.
• A passion for providing excellent customer service.

Responsibilities

• Ensure operational and safety standards are maintained.
• Provide an excellent customer experience.
• Oversee full café operations in the Manager's absence.
• Deliver training for team members on safety and service.

Skills

Effective communication skills

Ability to multitask

Confidence using initiative

Education

Background in hospitality

Team/Shift Leader experience

Job description

A leading retail company in the UK is seeking a Team Leader for their cafés, focusing on delivering excellent customer service and maintaining operational efficiency. The role involves leading team members, ensuring safety and hygiene standards are met, and developing staff through training. Ideal candidates will have a background in hospitality and leadership experience. The company values diverse backgrounds and offers opportunities for flexible working and growth.