Business Systems Technical Lead - FCC

Sussex Police; Littleton; On-site; GBP 38,000 - 46,000; Full time

Job summary

A regional police force in Littleton seeks a Business Systems Supervisor to ensure operational efficiency in their Command Centre. You will manage a team, guide system improvements, and handle technical responsibilities. The ideal candidate has A-Level education in a relevant field and experience in technical project delivery, particularly within policing or IT environments. We promote flexible working arrangements and value diverse applicants. You’ll need to pass Vetting and support 24/7 operations.

Benefits

Career progression

Contributory pension scheme

Generous annual leave

On-site gyms

Discounted healthcare scheme

Qualifications

• Educated to A-Level indirectly related subjects like IT or Computer Science.
• Proven experience in managing technical systems in high-demand environments.
• Experience working in a regulated environment with data protection knowledge.

Responsibilities

• Supervise and support the Business Systems Team.
• Implement changes to systems in a controlled manner.
• Coordinate tasks and support team member development.

Skills

Managing technical systems

Line-managing technical staff

System lifecycle management

Communication with non-technical stakeholders

Collaborative work across departments

Education

A-Level in IT, Computer Science, or Systems Engineering

Tools

SAAS platforms

CRM/contact management systems

Call handling technologies

Job description

Division / Department - Contact and Control
Grade - Grade H
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £38,064 - £45,058
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Surrey Police Headquarters, Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

In this role you will be part of a team that ensures the Force Command Centre is capable of operating 24-hours per day, seven days per week, to implement any changes to these systems in a controlled manner and to provide help and guidance to all colleagues within the department.

You will supervise and supportthe Business Systems Team,leading theday to dayactivities,following strategic plansset by the Business Systems Manager.

The roleprovides hands on technical input, supports colleagues, and contributes to system improvements. It includes coordinating tasks, sharing knowledge, and supporting the development of team members in a collaborative environment.

Skills & Experience

The successful post holder will be educated to A-Level indirectly relatedsubjectegIT, Computer Science, Systems Engineering

The ideal candidate will have specialist technical knowledgeacquiredthrough relevant and practical experience. This must be evidenced throughsuccessfully delivering a range of projects toa high standard with experience with current systems and processes including implementing new and planned initiatives, of developing and reviewing systems design and business processes to support and improve service delivery.

Ideally this will have been gained within a Contact environment –preferablywithin a Police or Law Enforcement organisation, or commercial IT environment.

Shortlisting and interviews will look to test candidates with:

• Proven experience in managing and optimising technical systems within a high-demand operational environment.
• Experience of line-managing technical staff, with the ability to motivate and develop others.
• An understanding of system lifecycle management, including configuration, integration, and performance monitoring.
• Experience in supporting strategic system planning and contributing to technical project delivery.
• Able to communicate technical concepts to non-technical audiences and stakeholders.
• Familiarity with SAAS platforms, CRM/contact management systems, and call handling technologies.
• Experience working in a regulated environment, with knowledge of data protection, cybersecurity, and compliance standards.
• Ability to work collaboratively across departments and with external suppliers to deliver system improvements.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

The post holder is required to successfully pass Vetting, andmay be required to travel between Surrey Police and Sussex Police premises, with some travel outside of Force area to attend meetings.

Must be flexible to support a 24/7 operational environment, including responding to incidents and system outages.

Applicants may have to attend an Occupational Health consultation if required to be declared fit for the role, prior to confirmation of appointment.

Interviews are expected to be held week commencing 19 January 2026.

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider [e-mail] your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.