Business Support Analyst

East Ayrshire; Kilmarnock; Hybrid; GBP 42,000 - 46,000; Full time

Job summary

A local government authority in Kilmarnock seeks a Business Support Analyst to manage and support ICT services essential for operational efficiency. This permanent full-time role requires a flexible work approach, with expected office presence of up to 79%. The ideal candidate will help implement key objectives outlined in the Finance & ICT Service Plan, ensuring effective service delivery. Competitive salary ranging from £42,115 to £45,882.

Qualifications

• Minimum of two relevant references required, including one from a senior manager.
• Experience with Information and Communications Technology services.

Responsibilities

• Provide management and technical support for ICT services.
• Assist in promoting and integrating key objectives in the Community Plan.

Job description

# Business Support AnalystRef no:: EAY12081Published:: 15/01/2026Closes:: 29/01/2026Location:: Opera House, 8 John Finnie Street, Kilmarnock, KA1 1DDSalary:: £42,115 - £45,882 per yearContract Type:: PermanentPosition Type:: Full TimeHours:: 35 hours per weekWork From Home:: Hybrid## Job DescriptionTo provide an efficient implementation, management and technical support of Information and Communications Technology (ICT) services, for all systems provided by the ICT function in the support of the operational departments and stakeholders of East Ayrshire Council, In order to assist with the promotion, delivery and integration of the key objectives in relation to those identified within the Finance & ICT Service Plan and the Community Plan## RequirementsWe follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.## ResponsibilitiesIf you apply for this post, please add the following email address to your safe sender list to ensure that any MyJobScotland related e-mails go directly to your inbox - [e-mail].## The IndividualThis is a permanent full time post based within the Opera House, Kilmarnock.The hours of work are 35 hours per week to be worked:Monday - Thursday 9.00am - 5.00pm Friday 9.00am - 4.00pm.The full time salary of the post is between £42,115 - £45,882 per annum.The workstyle for the post is ‘Flexible’ - 50% -79% of your time in an office location/ multiple work locations. You will work at your administrative base or another agreed office location between 2.5 to 4 days per week and only occasionally from home.It is the expectation that all office-based employees (with the exception of those working in schools) will work to the higher end of their allocated workstyle in terms of time spent in the office or at other work locationsIf you require further information please contact Chris Young [e-mail] Ayrshire Council is committed to creating a diverse and inclusive workforce and welcomes applications from all members of the community. We encourage applicants from underrepresented groups including Black and Minority Ethnic people, disabled people and LGBT people. We are also keen to decrease occupational segregation and so encourage women to apply for managerial posts and/or roles in which they are underrepresented. East Ayrshire Council is a Disability Confident employer and a Recruit with Conviction Ambassador.## Job Attachments* Share this job posting via Email### Advertisement