Business Central Application Support

Rentokil Initial plc; Crawley; Hybrid; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading service provider in Crawley is seeking a Support Analyst to provide functional and analysis support for Microsoft Dynamics NAV and Dynamics 365 Business Central. The ideal candidate will be responsible for 2nd and 3rd line support, end-user training, and documentation development. Essential qualifications include knowledge of NAV/Business Central, experience in user support, and strong documentation skills. The role offers competitive salary, hybrid working, and additional benefits.

Benefits

Competitive salary and bonus scheme

Hybrid working

Employee Assistance Programme

Death in service benefit

Healthcare

Free parking

23 days holiday, plus 8 bank holidays

Qualifications

• Essential knowledge of Microsoft Dynamics NAV 2013/2016 and Business Central.
• Proven experience in support roles with end-users.
• Ability to create coherent and articulate documentation.

Responsibilities

• Provide 2nd and 3rd line support for the NAV and Business Central systems.
• Contribute to end-user training and development of documentation.
• Work closely with the Application Support Manager on projects.

Skills

Dynamics NAV / Business Central knowledge

Experience with supporting end-users

Documentation skills

NAV / Business Central implementations experience

High integrity

Ability to deliver results

Management of multiple assignments

Job description

Overview

Provide Functional and Analysis Support for Microsoft Dynamics NAV / Microsoft Dynamics 365 Business Central

Responsibilities

• Provide 2nd and 3rd line Support for the NAV and Business Central systems
• Contribute to end-user training including development of system documentation and training materials
• Work closely with the Application Support Manager, a on projects and continuous improvement
• Contribute in the data migration and data mapping for Business Central projects
• Form part of project teams delivering key projects in line with the business strategy, including support in training, UAT and go live
• Establish and maintain relationships with stakeholders and their teams in order to understand the needs of the individual functions and the organisation as a whole
• Assist with the document and centralise training notes

• Assist in defining and documenting testing of agreed changes
• Primary contact for Key report queries

Requirements

Essential

• Dynamics NAV / Business Central knowledge (Microsoft Dynamics NAV 2013/2016, Microsoft Dynamics 365 Business Central), specifically Finance Management, Fixed Assets, Inventory Management and Purchasing modules.
• Experience with supporting end-users with queries and issues
• Written skills with the ability to produce coherent, accurate and articulate documentation
• Experience on NAV / Business Central implementations
• Demonstrates high integrity
• Ability to deliver results
• Manages self, remaining calm, focused and optimistic
• Capable of managing multiple assignments simultaneously within agreed timescales

Desirable

• Jet Report experience
• Experiencing in support Business Central SaaS
• Continia experience
• Previous experience of working in a service industry
• Previous Experience of Application Support
• An understanding of the complexities associated with a large business environment

Benefits

• Competitive salary and bonus scheme
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ([e-mail]) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.