IT Application Support Analyst

Volkerrail Group; Hoddesdon; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading contracting group in Hoddesdon is seeking an experienced IT Application Support Analyst. The successful candidate will provide essential support for ERP systems, manage queries from investigation to resolution, and assist in the configuration and optimization of Microsoft Business Central. The role demands strong technical skills, excellent communication, and experience in Microsoft Dynamics ERP systems. Competitive benefits package included.

Benefits

Competitive salary

Annual leave plus additional day off on birthday

Private medical care

Pension

Qualifications

• Demonstrable experience in supporting ERP systems.
• Ability to think outside of the box is essential.
• Experience in configuring and supporting Microsoft Business Central.

Responsibilities

• Provide support for ERP systems and own queries until resolution.
• Utilize business knowledge to resolve issues.
• Participate in configuration and optimization of Microsoft Business Central.

Skills

Microsoft Dynamics ERP system knowledge (AX, Nav, BC, 365)

Technical problem-solving

Experience with SharePoint, Azure, Office 365

Strong communication skills

Stakeholder engagement

Job description

Overview

VolkerWessels UK is a market leading contracting group of five closely linked businesses.

We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.

We are recruiting for an IT Application Support Analyst to join our team in Hoddesdon.

Reporting directly to the ICT Application Team Lead, this role requires an individual who is flexible, adaptable and focused on providing excellence in Application Support.

You’ll not only provide support for our ERP systems, but you’ll also take ownership of queries, perform initial investigations & diagnosis through to fault resolution, primarily using business & process knowledge to understand and resolve. You will also be involved in configuration, optimisation, and development of Microsoft Business Central.

Responsibilities

• Provide support for ERP systems and own queries from initial investigation through to fault resolution.
• Utilise business and process knowledge to understand and resolve issues.
• Participate in configuration, optimisation and development of Microsoft Business Central.

Qualifications

• Demonstrable experience supporting systems and knowledge of Microsoft Dynamics ERP system (AX, Nav, BC, 365) specialist.
• Strong technical skills and the ability to think outside of the box is essential.
• Experience with SharePoint, Azure and Office 365/ MS Dynamics and BC/Business Central is essential.
• Excellent communication skills, coupled with experience of strong stakeholder engagement.
• Experience of supporting and configuring an ERP system.

Benefits

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Option to buy additional annual leave
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities-comprehensive skills-based training
• Family friendly polices including enhanced maternity benefits
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at [e-mail]

Additional information

Note for Recruitment Agencies:

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to [e-mail]

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.