Business Analyst

monument.co; City of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A financial services firm in London is seeking a skilled Business Analyst to bridge the gap between business needs and technology solutions. This hybrid role involves gathering and analyzing requirements, optimizing workflows, and supporting strategic projects. The ideal candidate will have a background in digital or financial services, proven skills in requirements gathering, and familiarity with agile methodologies. Join us to make an impact in enhancing operational efficiency and client experience.

Qualifications

• Proven experience in digital, operational, or financial services environments.
• Analytical and structured, able to translate ambiguity into actionable requirements.
• Experience in banking, fintech, or another regulated financial institution.

Responsibilities

• Gather and analyse requirements across multiple teams.
• Support end-to-end project lifecycle including testing and delivery.
• Map and optimize workflows for operational efficiency.

Skills

Business analysis

Requirements gathering

Stakeholder management

Agile methodologies

Data analysis

Process mapping

Education

Business Analysis certification (CBAP, BCS, or IIBA)

Relevant degree

Tools

Jira

Confluence

SQL

Excel

Power BI

Tableau

Job description

Join to apply for the Business Analyst role at Monument.

Role: Business Analyst
Location: London (Oxford Circus)
Hybrid: 2 days per week in the office
Reporting to: Chief Operating Officer

About Monument

We’re a challenger bank with a bold ambition: to transform the financial experience of the mass affluent – an incredibly valuable community that has been underserved for far too long.

We’re inviting the mass affluent to join a growing mindset that believes there’s more to wealth than money. We are dedicated to providing a service experience that leaves clients in no doubt we treat their wealth with the same care, dedication, and thoughtfulness as if it were our own.

Role

The Business Analyst plays a key role in bridging the gap between business needs and technology solutions across Monument’s growing banking platform. You’ll gather and analyse requirements, design smart processes, and support the delivery of strategic projects that enhance efficiency, scalability, and client experience. This role exists to ensure that change at Monument is smart, scalable, and evidence‑based, helping us build a bank that’s agile, data‑driven and fit for the future.

How you’ll make an impact

• Partner with stakeholders across Operations, Technology, and Product to define and document clear, actionable business requirements.
• Translate complex business challenges into clear technical specifications for developers and delivery teams.
• Support the end‑to‑end project lifecycle – from requirements and prioritisation through testing, delivery, and post‑implementation review.
• Map and optimise workflows to enhance operational efficiency, drive automation, and improve data accuracy.
• Collaborate with compliance, risk, and finance teams to ensure all initiatives align with regulatory and operational standards.
• Use data and analytics to provide insights that inform decision‑making, prioritisation, and performance measurement.
• Create and maintain documentation – process maps, user stories, functional specs, and test cases, ensuring clarity and alignment at every stage.
• Facilitate workshops and stakeholder sessions to build consensus and shared understanding.
• Champion continuous improvement by identifying opportunities for simplification, digitisation, and smarter delivery.

In your first year, you will

• Deliver requirements and process design for 2‑4 key transformation or technology initiatives.
• Establish clear documentation and requirements standards for the COO change function.
• Build strong relationships with Product, Technology, and Risk partners.
• Identify automation opportunities that meaningfully reduce manual effort or operational risk.

We’re looking for someone who is

• A skilled business analyst with proven experience in digital, operational, or financial services environments.
• Analytical and structured, able to translate ambiguity into actionable requirements.
• Experienced in requirements gathering, process mapping, and stakeholder management across technical and business domains.
• Confident working with agile methodologies and tools such as Jira, Confluence, or Notion.
• Comfortable working with data using Excel, SQL, or visualisation tools (e.g. Power BI, Tableau) to inform analysis and recommendations.
• Technically fluent, with a good understanding of APIs, integrations and data flows.
• Highly organised, capable of managing multiple priorities and balancing detail with delivery pace.
• A confident communicator who can build trust and influence stakeholders.
• Curious and forward‑thinking, with a genuine interest in how AI and automation can transform banking operations and client experience.
• Experience in banking, fintech, or another regulated financial institution.
• Familiarity with core banking systems, particularly Mambu or similar platforms.
• Understanding of payments, lending, or savings products.
• Business Analysis certification (CBAP, BCS, or IIBA) or relevant degree.

Values

Our culture and values align with our mission to truly understand and offer exceptional service to our clients. We build strong relationships through trust, the keen eye for detail and a commitment to collaboration. All combined with our community engagement and pursuit of innovation, we help our clients and colleagues to do more and be more.