Business Analyst

Worldline Group; Chester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global payments technology innovator in Chester is seeking a Business Analyst to support software requirements and business processes. The role involves engaging with stakeholders, defining requirements, and preparing documentation, including use cases and user stories. Ideal candidates will demonstrate strong analytical and communication skills, have a relevant degree, and be fluent in English. Benefits include 25 days holiday, competitive salary, and private medical cover.

Benefits

25 days holiday + bank holidays

Employee private medical cover

Flexible benefits via salary sacrifice

Pension matching contributions up to 10%

Qualifications

• Must have experience in business analysis or related software development.
• Fluent in English, both oral and written.
• Knowledge of transport operations processes preferred.

Responsibilities

• Engage customers and document workflows.
• Define and manage software requirements.
• Prepare use cases, functional designs, and user stories.

Skills

Analytical skills

Effective communication

Problem-solving skills

Team-oriented

Education

Degree or level 4–6 apprenticeship

BCS Business Analysis Foundation certificate (desired)

Job description

Join to apply for the Business Analyst role at Worldline.

Overview

Worldline is a global payments technology innovator shaping how the world pays and gets paid, from local coffee shops to international banks.

Job Description

Business Analyst in the Transport Operations team will collaborate with project managers, product owners, developers, test teams, and support staff to ensure software requirements and business processes are clearly described, understood, and delivered.

The Opportunity

Devise new ways for our products to support customers, ensuring solutions and projects are delivered successfully.

Day-to-day responsibilities

• Engage customers and stakeholders to understand and document workflows, including site visits when needed.
• Document and model business activities and data.
• Define and manage detailed software requirements, respond to change requests.
• Dissect customer tenders and prepare compelling bid responses.
• Carry out gap analysis and describe business change activities.
• Prepare documentation: use cases, functional designs, epics, user stories, data models, etc.
• Support customer UAT and demonstrations.
• Contribute to defining future product strategy and roadmaps with stakeholders, prioritizing work items.

Who Are We Looking For

• Team oriented yet capable of independent work.
• Highly independent and self‑motivated.
• Effective communicator of complex procedures to clients and colleagues.
• Builds trust with customers, encouraging future opportunities.
• Experience in business analysis and/or related software development.
• Great analytical and problem‑solving skills.
• Excellent interpersonal and communication skills, verbal and written, adaptable to varying audiences.
• Fluent in English, oral and written.
• Essential: degree, or level 4–6 apprenticeship, or equivalent qualification.
• Desired: BCS Business Analysis Foundation certificate or equivalent.

Nice to Have

• Knowledge of transport operations processes and IT systems.

Perks & Benefits

• Part of a company recognized as top 1% of the most sustainable companies worldwide.
• Inspiring colleagues, empowerment to learn, grow, accelerate career.
• 25 days holiday + bank holidays, competitive salary.
• Employee private medical cover, virtual GP service.
• Discounts and cashbacks on shopping.
• Flexible benefits via salary sacrifice.
• Income protection 67% of base salary for 5 years (subject to Ts and Cs).
• Life Insurance – 1× salary if not in a pension scheme, 4× salary if enrolled.
• Pension – company matches contributions up to 10%.

Seniority level

Entry level

Employment type

Full‑time

Job function

Research, Analyst, and Information Technology