Business Analyst

Graphicsunlimited; Birmingham; Hybrid; GBP 44,000 - 47,000; Full time

Job summary

A leading digital solutions organization in Birmingham is seeking Business Analysts to join their community. You will define solutions and improve processes across various teams using agile methodologies. The role offers competitive pay of up to £46,547 and a civil service pension with 28.97% contributions. This position promotes flexible working, professional development, and a diverse culture.

Benefits

Flexible working hours

Time off volunteering

Professional development opportunities

Interest-free loans for commuting

Qualifications

• Experience carrying out a range of analysis activities.
• Experience in analysing and refining user and stakeholder requirements.
• Skills in identifying improvements and making recommendations.

Responsibilities

• Define solutions that deliver significant value to customers.
• Work across the full product delivery lifecycle.
• Lead workshops and focus groups to identify process improvements.

Skills

Experience of working as a Business Analyst

Strong relationships building

Technical business modelling skills

Identifying improvements

Job description

Business Analyst – DWP Digital

Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and a great work life balance.

Join DWP as a Business Analyst and help us define solutions that deliver significant value to our customers. You'll work across the full product delivery lifecycle to bring together business needs and technical capabilities.

As part of a multi-disciplinary team you'll be using agile methodologies to translate business problems into user needs, developing relationships across departments and selecting the appropriate best practice techniques to ultimately identify process improvements.

You'll be leading workshops and focus groups, identifying process improvements, contributing towards prioritisation activities and taking ownership for improving your own knowledge of business analysis and agile principles.

DWP. Digital with Purpose.

We are looking for five Business Analysts to join our community of tech experts in DWP Digital. We are using fresh ideas and leading‑edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

What skills, knowledge and experience will you need?

• Experience of working as a Business Analyst carrying out a range of analysis activities
• Experience in building strong relationships, analysing and refining user and stakeholder requirements
• Technical business modelling skills
• Identifying improvements and making recommendations

You and your role

We are looking for Business Analysts to join us in one of five teams:

• Digital Channels Strategy Team – shape the future of how millions interact with DWP services. Define priorities for channel design and usage, align with business goals, and create seamless experiences for users across benefit areas and product lines.
• Payments – be part of the team powering the UK's largest payment operation. Process £177 billion annually for 20 million citizens. Modernisation programme building a single trusted payment service.
• Comms and Collaboration – work on the Copilot project, Microsoft’s GenAI capability, revolutionising how we communicate and collaborate across the organisation.
• Bereavement and Care – design, deliver, and run digital services for Attendance Allowance, Carer’s Allowance, Tell Us Once and Bereavement Benefits, ensuring compassionate and efficient support.
• Workspaces – support 123,000 colleagues by delivering the technology that keeps work moving. From laptops and peripherals to identity solutions, job centre systems and accessibility support.

The Business Analyst profession within DWP has a large and active community of practice, offering significant opportunities to learn and grow.

Details. Wages. Perks.

Location: One of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

Hybrid Working: Some time working at home and some time collaborating face‑to‑face in a hub.

Pay: Competitive pay of £44,447 – £46,547.

Pension: Civil service pension with employer contributions of 28.97%, worth over £12,876 a year.

Holidays: 26 to 31 days of paid leave, plus up to 3 extra days off a month on flexi‑time, and all public holidays.

Benefits include:

• Flexible working, flexible hours and flex‑friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with ‘I Can Be Me in DWP’
• Discounts and savings on shopping, fun days out and more
• Interest‑free loans to buy a bike or a season ticket
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities

Awards and Culture

• DWP recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Best Place to Work in Digital category at the Computing Digital Technology Leaders awards 2025
• Best Public Sector Employer at 2025 Women In Tech Employer Awards

Process

Our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs.
• Interview: a single stage online interview.

Click APPLY for more information and to start your application.