BUPA Administrator

KIMS Hospital Ltd; Maidstone; On-site; GBP 27,000; Full time

Job summary

A private healthcare provider in Maidstone seeks a dedicated BUPA Health Administrator. This role involves ensuring exceptional customer care, managing patient documentation, and maintaining data integrity. Ideal candidates have administrative experience, strong communication skills, and a passion for delivering high standards of care. The position offers a competitive salary and extensive benefits, including private health insurance and generous leave. Join a team committed to exceptional patient experiences.

Benefits

33 days annual leave plus birthday time off

Free secure staff parking

Private health insurance

Life assurance

Employee Assistance Platform

Retail discounts and cashback

Discounted gym membership

Free eye test

Qualifications

• Proven experience in an administrative or customer service role within a clinical or corporate setting.
• Ability to quickly learn bespoke systems.

Responsibilities

• Ensure correct documentation for all client appointments.
• Deliver exceptional front-of-house service.
• Maintain and update multiple systems for data integrity.

Skills

Customer care

Communication skills

Organizational skills

IT skills

Education

GCSE grade 4 or above in English and Maths

A-level or NVQ Level 3 in Customer Service

Job description

Type: 40 Hours Per Week– Monday – Saturday between 08:00 – 17.00.

Salary: £26,666.66 per annum

Are you an experienced administrator with a passion for outstanding customer care? Can you stay calm under pressure while ensuring every detail is correct and every patient feels valued? If so, we want to hear from you.

At塔 KIMS Hospital, we are looking for a dedicated and highly organised BUPA Health Administrator to be the linchpin of our BUPA Health Centre services. This role is pivotal to ensuring our patients and visitors experience a seamless, professional, and personal service every time they walk through our doors.

As the main point of contact between KIMS Hospital and BUPA, you will be responsible for overseeing the smooth operation of all administrative processes related to the BUPA clinic, ensuring high standards of accuracy, compliance, and customer satisfaction.

This is more than an administrative role — it’s a chance to be part of a team that makes a real difference to people’s health journeys. If you’re enthusiastic, motivated,bitmap and ready to take the next step in your career,apply today and join the KIMS Hospital family.

Role Responsibilities

• Ensure all client appointments are fully supported with correct documentation, from consent forms to clinical files, and manage patient data across systems.
• Deliver exceptional front‑of‑house service, from greeting patients to resolving queries and managing complaints professionally.
• Maintain and update multiple systems to ensure data integrity, processing payments, rescheduling appointments, and producing accurate patient reports.
• Contribute to audit readiness, ensure CQC compliance, and maintain patient confidentiality at all times.

Who we are looking for

As a BUPA Health Administrator you will:

• Have a good standard of general education including GCSE grade 4 or above in English and Maths
• Have proven experience in an administrative or customer service role within a clinical or corporate setting.
• Have a passion for delivering high standards of customer care
• Have excellent communication, interpersonal and organisational skills
• Have strong IT skills and the ability to quickly learn bespoke systems
• Have a passion for delivering high standards of customer care

It would also be an advantage to

• Be educated to A-level or NVQ Level 3 in Customer Service
• Have experience using healthcare or client‑facing booking and records systems

Why work at KIMS Hospital?

At KIMS Hospital, we believe our people are our greatest strength—and we’re committed to supporting you professionally and personally. That’s why we’ve designed a benefits package that goes.audit beyond the basics, supporting your emotional, financial, and physical wellbeing. From the moment you join us, you’ll feel valued, supported, and empowered—because when you’re at your best, so are we.

KIMS Hospital employees enjoy the following ersetzt benefits

• 33 days annual leave plus extra time off for your birthday
• Free secure staff parking
• Private health insurance
• Life assurance
• Up to 40% off some of KIMS Hospital services
• igeze Employee Assistance Platform
• Retail discounts and cashback
• Discounted gym membership
• Free eye test

Apply now to help us deliver exceptional care, every day.

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 237634 or email [e-mail].

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found athttps://www.gov.uk/disาห์- Barring Service-check