Broker Business Development Manager

NatWest Group; York and North Yorkshire; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Broker Business Development Manager to enhance relationships with brokers and coordinate marketing strategies. This role involves managing broker queries and providing high-level support, along with ensuring knowledge of the bank's products and strategy. Ideal candidates will have strong relationship management skills, experience in financial services, and a willingness to achieve a Diploma in Lending Skills within the first year. This position offers hybrid working options based in the United Kingdom.

Benefits

Flexible working hours

Hybrid working options

Qualifications

• Experience in managing brokers in a financial services environment.
• Good relationship and account management skills.
• Willing to work towards professional qualifications.

Responsibilities

• Act as a first point of contact for all broker queries.
• Coordinate broker conferences and sales activity.
• Monitor and progress enquiries and deal with payment issues.

Skills

Relationship management

Organisational skills

Communication skills

Multi-tasking

Business awareness

Education

Diploma in Lending Skills

Tools

MS Office

PowerPoint

Excel

Job description

Job Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Broker Business Development Manager

• You’ll be acting as a relationship manager for a panel of brokers and working with the marketing teams on our growth strategy.
• We’ll look to you to develop productive relationships with brokers to make sure they understand the business proposition and deliver fit for purpose client solutions.
• You’ll have a pivotal role as you support the development of the bank and grow accounts to meet our needs and strategy.

What you'll do

In this key role, you’ll be acting as a first point of contact for all broker queries, efficiently resolving them and providing high levels of support. As a Broker Business Development Manager, you’ll also collaborate with other teams across the bank to provide a coordinated approach.

• Coordinating broker conferences, sales activity, communication plans and broker marketing.
• Communicating any changes in criteria or product in a timely manner.
• Maintaining a strong knowledge and awareness of the products and proposition.
• Escalating feedback to the management team for action and supporting the improvement of our customer journey.
• Monitoring and progressing enquiries and dealing with breaches and non‑compliance payment issues.

The skills you'll need

To excel in this role, it would be advantageous to have experience in managing brokers in a financial services environment. We’re looking for someone who has good relationship and account management skills who can multi‑task in a high pressure environment.

Due to the nature of the role, it’s essential that you hold a Diploma in Lending Skills professional qualification or be prepared to work towards this qualification within the first 12 months of taking up the role.

• Strong business awareness and knowledge of commercial banking.
• An interest in the wider financial services disruption.
• Excellent organisational skills.
• Experience of MS Office, PowerPoint and Excel.
• Excellent verbal and written communication skills.