Broadcast Support Engineer

Sports Information Services Limited; Milton Keynes; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading broadcast solutions company in Milton Keynes is seeking a Broadcast Support Engineer to provide 24/7 support in their broadcast facility. In this role, you will work with a variety of systems, including graphics, servers, and networking. Responsibilities include system support, logging issues, and assisting in project work. Ideal candidates will have a degree in Broadcast or Electronic Engineering and a good understanding of broadcast systems. The position offers an annual performance-related bonus, private healthcare, and pension scheme.

Benefits

Annual performance-related bonus up to 20%

Private healthcare

Company pension scheme

Life assurance

Holiday buy

Discounts at many retailers

Comprehensive wellbeing programme

Qualifications

• Good understanding of the live transmission chain in a broadcast environment.
• Some experience with IT and networking infrastructure.
• Broadcast Engineering background is preferred.

Responsibilities

• Provide first and second line support to broadcast areas.
• Log all faults and irregularities using ServiceNow.
• Maintain documentation for systems.
• Support in-house broadcast project and installation work.

Skills

Understanding of live transmission chain

Broadcast systems and standards knowledge

IT and networking infrastructure

Experience with video streaming systems

Knowledge of vision, sound, routing systems

Problem solving

Organizational skills

Education

Degree in Broadcast Engineering or Electronic Engineering

Tools

Broadcast test and measurement equipment

Job description

We offer additional benefits such as an annual performance-related bonus up to 20%, private healthcare, a company pension scheme, life assurance, holiday buy, discounts at many Hight St and online retailers, and a comprehensive Wellbeing programme.

Job Overview

Working with us you’ll get a chance to use skills in traditional broadcast support, as well as a mix of broadcast IT including graphics systems, Windows and Linux servers and Cisco networking. We also have a mix of IP streaming systems, from contribution (Ateme, Titan) and distribution (Zixi, Dolby, Techex). You will also undertake system modifications and small projects.

You'll work as a Broadcast Support Engineer in our busy Milton Keynes broadcast facility, providing 24/7, 365 support. SIS produce TV channels and live streams for customers in the betting industry. We support a number of galleries with automated production, self-op sound booths, SimplyLive replay, two small TV studios, and contribution and distribution systems using satellite and IP. We also support our eSports (OBS, Elgato) and lottery products.

The coming year has some exciting changes to get involved with as we finalise our migration of our remaining baseband video channels to IP based systems (GV AMPP, NDI, SMPTE 2110).

The support team works a 24/7 rota in a six-week pattern (which includes a week off), with additional nights payments.

Key Responsibilities

Accountability

• To keep the Support Supervisor/Production Staff appraised of the status of any issues, as appropriate.
• To log all faults and irregularities and pass information between shifts using ServiceNow.
• To carry out first and second line support to all broadcast areas including MCR, Production Galleries and Studios.
• To assist with in-house broadcast project and installation work.
• Ensure system documentation is up to date.
• Maintain good working knowledge of industry best practice and remain up to date with the relevant technical standards.

Technical

• Ability and competence to evaluate technical problems using appropriate broadcast test and measurement equipment.
• Imaginative approach to problem solving.
• Good understanding of video and audio broadcast systems.
• Excellent organisational skills and the ability to prioritise and manage time and tasks.
• Flexible and adaptable.
• Good Health & Safety awareness.

Skills and Experience

• A good understanding of the ‘live’ transmission chain in a broadcast environment.
• Good understanding of broadcast systems and standards.
• Some experience of IT and networking infrastructure.
• Some experience of video streaming systems
• Knowledge and experience of vision, sound, routing, communication and computer systems as they relate to a television studio or broadcast environment.
• Broadcast Engineering background and/or a degree or equivalent in Broadcast Engineering/Electronic Engineering.