Branch Manager

Co-operative Bank plc.; Ealing; On-site; GBP 47,000 - 56,000; Full time

Job summary

A UK ethical bank is seeking a Branch Manager for its Ilford and Ealing locations. The successful candidate will oversee branch operations, lead and develop a team, and ensure outstanding customer service. Responsibilities include managing resources, resolving customer issues, and promoting community links. Ideal candidates will have banking product knowledge and strong leadership skills. This role offers a competitive salary of up to £55,900, comprehensive benefits, and a commitment to inclusivity.

Benefits

27 days holiday plus bank holidays

Competitive pension with up to 10% employer contribution

Performance bonus

Income protection/life assurance

2 paid days for volunteering

'MyReward' corporate discount

Wellbeing support

Colleague network groups

Family friendly policies

Qualifications

• Experience in managing and motivating a team is required.
• Ability to support development through effective coaching.
• Competence in dealing with change initiatives and leading others.

Responsibilities

• Oversee daily operations of Ilford and Ealing branches.
• Inspire and lead branch colleagues for excellent performance.
• Manage customer complaints and resource allocation.
• Develop community and business links to promote the bank.

Skills

Knowledge of banking products

Team management

Coaching and feedback

Change management

Excellent communication skills

Detail-oriented multitasking

IT literacy

Job description

Job Title: Branch Manager

Location: Ilford & Ealing (Dual Site)

Working hours: 09:00 to 17:00 Monday to Friday

Salary Grade CR2: Up to £55,900 depending on experience

Close date: 24/01/26

A career that really makes a difference

Want to change the world? Choose a career that makes a difference

At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.

Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, but help people fight for justice and the causes they care about.

We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.

Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.

What we are looking for:

As a Branch Manager, you will lead, coach and develop a team to provide consistently outstanding customer experience, commercial and colleague results, whilst maintaining all quality, risk and regulatory requirements and delivering across the Network Scorecard.

As a Branch Manager, you will be responsible for:

• Overseeing the day-to-day operations of the Ilford and Ealing branches
• Inspiring, leading and coaching branch colleagues to deliver excellent results.
• Meeting with customers and resolving their problems or complaints as and when necessary
• Managing resource and hiring new employees
• Creating a strong team culture demonstrating the skills, values and behaviours needed to inspire customers to buy from us, stay with us and recommend us to others
• Creating value for customers and the business by managing branch activity against the Network Scorecard, taking appropriate action to address performance gaps where necessary
• Managing, organising, controlling and monitoring the activities of the branch team to optimise resources and deal effectively with conflicting operational, customer and regulatory needs
• Developing strategies and operational logistics for the success of the bank.
• Building and developing local community and business links both geographically, with the wider community and Group in order to promote the business and meet their needs
• Maintaining an up-to-date knowledge of our strategy and local high street competitors including competitor strategies

Knowledge, skills and experience required:

• Preferred knowledge of banking products, FCA regulations and processes
• Proven experience of building, managing and motivating a team
• The ability to support your own and others development through effective coaching, feedback and buddying
• The ability to deal with change initiatives and lead change in the local market, including supporting others through change building resilience and change capability
• Ambition and the desire to succeed
• Excellent verbal communication and interpersonal skills
• The ability to prioritize, multi-tasking and focus on detail
• IT Literate: ability to learn at pace multiple internal banking systems

What we can offer you:

• 27 days holiday rising to 30 days plus bank holidays
• Competitive pension with up to 10% employer contribution
• Performance bonus
• Income protection/life assurance
• 2 paid days for volunteering per year
• ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme
• Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy and GP appointments
• Colleague network groups committed to inclusion and diversity within our Bank
• Family friendly policies and supportive working environment

We can only consider candidates with the right to work in the UK at this time.

Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including DBS and financial checks.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.