Branch Banking Advisor: Digital & Customer Care

Virgin Money; Kirkwall; On-site; GBP 26,000; Full time

Job summary

A leading UK mutual bank in Kirkwall is seeking a Customer Consultant to provide excellent service and support to customers. This role involves welcoming clients, assisting with digital banking, and addressing inquiries. Ideal candidates should have a passion for customer service and strong communication skills. The position offers a permanent full-time contract with a salary of £25,250 per annum plus benefits such as holidays, medical insurance, and performance-related bonuses.

Benefits

25 days holiday increasing to 30

Private medical insurance

Performance-related bonus

Life assurance

Training and development opportunities

Flexible benefits scheme

Qualifications

• Passion for working in a customer service environment.
• Great communication skills to engage various personalities.
• Desire to provide a brilliant service to customers.

Responsibilities

• Welcome customers to the branch.
• Educate customers on digital services and their benefits.
• Resolve customer queries effectively.
• Build rapport with customers to find suitable solutions.
• Collaborate with colleagues for expert advice.

Skills

Customer service experience

Communication skills

Flexibility

Interest in digital technology

Tools

Microsoft Office

Job description

A leading UK mutual bank in Kirkwall is seeking a Customer Consultant to provide excellent service and support to customers. This role involves welcoming clients, assisting with digital banking, and addressing inquiries. Ideal candidates should have a passion for customer service and strong communication skills. The position offers a permanent full-time contract with a salary of £25,250 per annum plus benefits such as holidays, medical insurance, and performance-related bonuses.