Booking Advisor - Webchat

Bupa; Salford; Hybrid; GBP 27,000; Full time

Job summary

A health insurance provider is looking for a Booking Advisor in Salford. This full-time role involves assisting customers with health appointments and achieving sales targets. Successful candidates will demonstrate strong customer service and sales skills, be PC literate, and possess excellent communication abilities. Benefits include 25 days holiday, health insurance, and a performance-based bonus. This position supports flexible work arrangements, including hybrid options.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

Onsite gym or local discounts

Qualifications

• Experience in a customer service or sales environment.
• Understanding of customer service principles.
• Ability to communicate effectively with all levels of customers.

Responsibilities

• Assist customers with booking health appointments via telephone or webchat.
• Work towards achieving monthly revenue targets.
• Arrange appointments and liaise with health centres directly.

Skills

Customer service skills

Sales experience

PC literacy

Verbal communication

Time management

Negotiation skills

Tools

Windows based packages

Job description

* Before submitting your application, you should read our to understand how Bupa will use, store and share your information.* For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Booking Advisor - Webchat page is loaded## Booking Advisor - Webchatlocations: Salford Quaystime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 29, 2026 (13 days left to apply)job requisition id: R1212374Job Description:**Booking Advisor - Webchat** **Location:** Bupa Place, Salford Quays, Manchester / Hybrid (min of 2 days per week in the Bupa Office) **Contract:** Permanent - Full time**Hours:** 37.5 hours per week - Monday to Friday covering various shifts between the hours of 8.00am and 8.00pm. You will be expected to work at least one Saturday in 4 with a day off in Lieu.**Salary:** £26,500 per annum + Monthly performance based bonus**Closing Date:** Wednesday 28th January Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. **The role** This is an exciting role working within Health Services. You will be dealing with both new and repeat self pay or corporate customers, selling and assisting them in booking their Health Assessment, MSK appointments, GP visit and many more primary care products. This could be via the telephone or webchat. **You’ll help us make health happen by*** Working towards achieving a monthly revenue target and also an overall annual target* Work on inbound and outbound calls* Arrange appointments within our Bupa clinics and liaise with the centres on a daily basis* Communicate with customers either via the telephone, email or webchat* Work with the eligibility & contracts team to ensure corporate customers are covered* Offer upgrades and cross sell other products**Key Skills / Qualifications needed for this role*** You will have experience of working in a customer service/sales environment and demonstrating strong customer focused skills and an ability to up sell added products.* Understanding of customer service principles and a commitment to service excellence.* You will be PC literate with good knowledge of Windows based packages and have the ability to combine communication and admin skills.* Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary.* Have excellent time management skills and the ability to work quickly and accurately in a pressurised environment* Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets* Excellent sales and negotiation skills* Be able to remain positive and calm whilst projecting a ‘can do’ attitude within the team/department**Benefits**Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:* 25 days holiday, increasing through length of service, with option to buy or sell* Bupa health insurance as a benefit in kind* An enhanced pension plan and life insurance* Annual performance-based bonus* Onsite gyms or local discounts where no onsite gym available* Various other benefits and online discountsWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Time Type:Full timeJob Area:AdministrationLocations:Bupa Place