Billing Customer Relationship Manager (Hybrid) – Great Benefits

yorkshirewater.com; Farsley; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

A leading utility company is seeking a Billing Customer Relationship Manager in Bradford. This role involves providing exceptional customer service and handling billing queries. Candidates should possess strong communication and problem-solving skills, with at least 6 months of experience in customer service. The position offers a starting salary of £25,869, with progression opportunities, and a hybrid working model is available.

Benefits

Annual performance-related bonus

25 days annual leave plus bank holidays and Wellness Day

Attractive pension scheme

Flexible benefits package

Qualifications

• At least 6 months experience in a customer service environment.
• Good maths and English skills.
• Ability to deliver exceptional customer service.

Responsibilities

• Provide customer service across all channels, ensuring billing accuracy.
• Respond to billing inquiries and handle payments.
• Update customer information and maintain records.

Skills

Customer service experience

Communication skills

Problem-solving skills

Mathematical skills

Attention to detail

Education

GCSE Level 4 Pass or equivalent

Job description

A leading utility company is seeking a Billing Customer Relationship Manager in Bradford. This role involves providing exceptional customer service and handling billing queries. Candidates should possess strong communication and problem-solving skills, with at least 6 months of experience in customer service. The position offers a starting salary of £25,869, with progression opportunities, and a hybrid working model is available.