Bike Shop Service Lead

Trek Bicycle Corporation; Poole; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading bike retail company in Poole seeks a Service Lead to enhance the customer experience by integrating sales and service. This role involves managing the service department, improving team performance, and ensuring workflow efficiency. The ideal candidate brings over 3 years of bicycle service experience and strong leadership skills. Benefits include 25 days of annual leave, employee discounts, and gym memberships. Join us and enjoy a workplace that values growth and passion.

Benefits

25 days annual leave

Employee purchase discounts

24/7 employee assistance program

Annual paid time off for charity work

Qualifications

• 3+ years of bicycle service centre experience.
• Great leadership skills to motivate the team.
• Ability to plan effectively and manage workflow.

Responsibilities

• Be the primary service advisor at the shop.
• Integrate sales and service experience.
• Manage workflow, staffing, and KPIs.

Skills

Excellent communicator

Leadership skills

Adaptability

Bicycle service centre experience

Job description

A leading bike retail company in Poole seeks a Service Lead to enhance the customer experience by integrating sales and service. This role involves managing the service department, improving team performance, and ensuring workflow efficiency. The ideal candidate brings over 3 years of bicycle service experience and strong leadership skills. Benefits include 25 days of annual leave, employee discounts, and gym memberships. Join us and enjoy a workplace that values growth and passion.