Bereavement Services Leader — Customer Care & Compliance

M&G Plc; Stirling; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services company is seeking a Customer Service Leader in Stirling or Edinburgh to oversee their bereavement teams and ensure exceptional service delivery. This role involves leading with care and integrity while managing compliance with regulations. Strong leadership, interpersonal skills, and customer service experience in Financial Services are essential. The position offers a dynamic environment and opportunities for personal and professional development, along with a comprehensive benefits package.

Benefits

Generous pension scheme

38 days annual leave

Comprehensive health coverage

Paid parental leave

Qualifications

• Significant experience in customer service environments, preferably in Financial Services.
• Proven leadership experience.
• Knowledge of life and pensions products and processes.

Responsibilities

• Oversee operations of bereavement teams to achieve SLAs.
• Support talent development and wellbeing initiatives.
• Ensure compliance with FCA regulations and GDPR.

Skills

Customer service experience

Leadership ability

People management

Analytical skills

Communication skills

Job description

A leading financial services company is seeking a Customer Service Leader in Stirling or Edinburgh to oversee their bereavement teams and ensure exceptional service delivery. This role involves leading with care and integrity while managing compliance with regulations. Strong leadership, interpersonal skills, and customer service experience in Financial Services are essential. The position offers a dynamic environment and opportunities for personal and professional development, along with a comprehensive benefits package.